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Community Resource Navigation Specialist (Accountable Health Communities)

Company: United Way of Greater Cleveland
Location: Cleveland
Posted on: June 14, 2018

Job Description:

PLEASE NOTE: This is a Grant Funded Position. Work may be required outside of standard business hours. Working within various clinical sites located in Cleveland, East Cleveland, and Warrensville Heights areas. Purpose of Position: Community Resource Navigation Specialist provides accurate and timely assessment, information and service navigation to help people understand their options, resolve problems and improve their lives. Community Navigation Specialist will work collaboratively with patients to help them to access essential community resources, and will help problem solve challenges they face in the community. Assesses patients needs, obtains and documents information from patient and effectively utilizes the resource database to locate services. DUTIES AND RESPONSIBILITIES: Gains an understanding of each patient's situation, including the origins of the difficulty, the feelings inquirers have about their circumstances, the personal resources inquirers may bring to bear on the issues, and the barriers to resolution of the problem. Develops and maintains rapport with inquirers utilizing active listening, reflection and empathy. Offers immediate and appropriate responses when the inquirer is experiencing a crisis or other emergency situation. Helps inquirers prioritize their needs and build an actions plan, identifying resources that can meet their needs. Empowers inquirers to understand and solve their problems. Schedule navigation appointments, conducts personal interviews and develop patient-centered action plans. Provides follow-up and outreach services via phone, text, email, and /or in person. Advocates on behalf of inquirers experiencing barriers to accessing services. Follows 2-1-1 protocol and laws relating to privacy and confidentiality. Understands and follows the basic protocols of the field of Information and Referral, as defined by AIRS (Alliance of Information and Referral Services), the accrediting body of 2-1-1. Responds in a professional, nonjudgmental manner when interacting with all populations, including people with disabilities, older adults, youth, veterans, people with addictions, those with behavioral health needs and people of all religions, sexual orientations and gender identities. Avoids introducing personal beliefs into the process. Utilizes de-escalation techniques to help inquirers who are angry, hostile or in difficult situations. Effectively utilizes the resource database to locate relevant services. Exercises good judgment in selecting resources to present to the inquirer for consideration. Contributes to an accurate and up-to-date Community Resource Database by submitting corrections when an error is discovered and new information when resources are found. Attends continuing education programs, department trainings and meetings to remain current in the field of Information and Referral. Strives to obtain the AIRS credential of CIRS (Certified Information and Referral Specialist) and maintain that credential throughout employment. Maintains flexibility in scheduling to the extent practical to meet the needs of a 24-hour help center. May be requested to work occasional evening, weekend and holiday shifts. OTHER DUTIES: Completes all other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice RELATIONSHIPS: Frequent contact with staff, patients, hospital, health center and social service agency personnel. TIME COMMITMENT: Full-time, 37.5 hours per week. Flexibility required to support the needs of the patients. QUALIFICATIONS: Education: Bachelors Degree in Social Work or related field (or degree in progress) Licensed Social Workers (LSW) or equivalent credential strongly preferred Experience: Two to four years experience in social services or related field Previous work experience in an environment where critical thinking and problem resolution skills were utilized Clinical environment experience helpful Experience working with low income and or vulnerable populations. Fluency in Spanish considered a plus. Skills/ Abilities: Commitment to the mission of United Way 2-1-1 Detail oriented, with proven follow-through skills Establishes and maintains effective patient relationships. Ability to respond to people in crisis Computer literacy and email proficiency Understanding of email etiquette Strong verbal and written communication skills Relates comfortably with individuals of diverse cultural and socio-economic backgrounds Excellent organizational, time and self-management skills Strong sense of initiative and ability to work under pressure and make sound decisions Flexibility, tenacity, professionalism and positivity Ability to handle sensitive information and maintain confidentiality and abide to HIPPA regulations within scope of job responsibilities Adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required trainings and skills. Working knowledge of the human services delivery system desired WORK ENVIRONMENT/PHYSICAL DEMANDS (IF ANY): The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Prolonged periods of sitting. Occasionally required to stand and walk. Use hands to finger, hand or feel objects, tools or controls; reach with hands and arms; talk and hear The noise level in the work environment is usually minimal Casual attire permitted. Required travel between sites TO APPLY, PLEASE CLICK THE LINK BELOW: http://www.unitedwaycleveland.org/careers/?gnk=job&gni=8a7883a860961c850160c285755f0cdd&gns=Other

Keywords: United Way of Greater Cleveland, Cleveland, Community Resource Navigation Specialist (Accountable Health Communities), Healthcare, Cleveland, Ohio

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