Patient Service Representative
Company: Care Alliance
Location: Cleveland
Posted on: November 2, 2025
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Job Description:
Description: Our Mission To transform lives by providing
exceptional, accessible, and compassionate healthcare experiences
for all. Our Vision Care Alliance will be the health center of
choice, delivering compassionate, high-quality, and innovative
healthcare that empowers individuals and strengthens communities.
We are committed to advocacy, accessibility, and excellence,
ensuring every patient receives the care they deserve with dignity,
respect, and unwavering support. Our Values 1. Accessibility: We
are committed to eliminating barriers to care, ensuring that every
individual—regardless of background or circumstance—has access to
high-quality healthcare. 2. Collaboration: Our strength comes from
collaboration, fostering communication and teamwork among
employees, patients, and community stakeholders to achieve shared
goals. 3. Accountability: We are unwavering in our commitment to
accountability, upholding the highest standards in patient care,
employee well-being, and organizational excellence. 4. Compassion:
We treat every person with dignity, empathy, and respect, building
trust through genuine care and understanding. 5. Innovation: We
embrace change and seek out creative solutions to continuously
improve the experiences of our employees, patients, and community.
6. Excellence: We are relentless in our pursuit of excellence,
ensuring superior clinical outcomes, operational efficiency, and
transformative patient experiences. Community Impact: We are deeply
rooted in the communities we serve, dedicated to creating positive,
sustainable change through outreach, advocacy, and partnerships.
Job Summary: Provides critical first contact between patients and
Care Alliance Health Center. Professionally greet and address any
patient questions, requests for appointments or medical advice;
direct patient through the check-in/check-out process, collect and
update pertinent demographics, guarantor, and insurance information
in Practice Management System/Electronic Medical Record (EPIC and
Wisdom System). Provide timely processing and release of
Information requests, scanning, and indexing documents into patient
charts. Requirements: Task Responsibilities & Competencies:
*Include but are not limited to: - Work as a PSR at CAHC reception
desk - Handle and/or direct patient questions and complaints -
Calmly and effectively guide patients by phone through emergencies.
- Coordinate patient scheduling and flow throughout the day. -
Oversee appointment management and update records of scheduled
patients. - Schedule appointments in accordance with guidelines -
Open a telephone or refill encounter and route to the appropriate
pool or staff member. - Verify and interview patients for necessary
registration information to ensure it is correct. - Inform patients
of the company's payment policy; follow payment policy by
collecting payment from patients at time of service. - Understand
and follow treatment plans to schedule follow-up appointments as
required. - Follow and track appointments due to no-shows,
cancellations, and late arrivals. - Produce and review reports on
staff productivity with staff. - Prior to the time of appointment,
contact insurance companies to verify coverage and fee schedule and
complete insurance breakdown accurately and completely. - Ensure
HIPAA compliance and security of medical records. Minimum Education
and Experience: Required: - High school diploma/GED required -
Minimum of 1year Previous front desk outpatient health care or
physician’s/dental office experience - Minimum of 1 year of EHR
experience, EPIC preferred - Excellent verbal and written
communication skills - Ability to use Microsoft Office proficiently
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Keywords: Care Alliance, Cleveland , Patient Service Representative, Healthcare , Cleveland, Ohio
