Behavioral Health Case Manager - LSW, LPC, CCM, LCDC
Company: Care Alliance
Location: Cleveland
Posted on: June 25, 2025
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Job Description:
Description: Mission Statement: Our mission is to provide
high-quality, comprehensive medical and dental care, patient
advocacy and related services to people who need them most,
regardless of their ability to pay. Caregivers demonstrate a high
level of empathy, compassion and profound respect while providing
excellence of care to our patients. They serve as advocates for all
of those in our Northeast Ohio community, especially the most
vulnerable. Position Summary: The Behavioral Health Case Manager is
responsible for coordinating and delivering comprehensive,
client-centered care that improves health outcomes and quality of
life for individuals with behavioral health conditions, substance
use disorders, and co-occurring diagnoses. This role focuses on
addressing both clinical needs and social determinants of health
through a holistic and compassionate approach. The Case Manager
supports Behavioral Health Therapists by providing approximately
50% direct client care and 50% care coordination. Responsibilities
include linking clients to community-based resources, facilitating
referrals, responding to information requests, participating in
multidisciplinary and community-based meetings (such as staffing
conferences), and assisting clients with connections to specialized
criminal justice dockets and other supportive systems. This
position requires a strong foundation in behavioral health care,
including treatment approaches for mental health and substance use
conditions. The ideal candidate will demonstrate excellent
communication, critical thinking, and problem-solving skills, as
well as the ability to remain calm and effective in high-stress
situations. A solid understanding of professional ethics, HIPAA
regulations, and compliance requirements is essential.
Requirements: Responsibilities: · Conduct initial screenings and
assessments to identify clients' behavioral health needs and
barriers related to social determinants of health, delivering
services in a timely, effective, client-centered, and
trauma-informed manner. · Support clients in achieving wellness,
autonomy, and improved quality of life by facilitating informed
decision-making regarding their diagnosis and treatment options. ·
Coordinate and monitor all aspects of client care, including care
planning, service referrals, and interdisciplinary communication. ·
Collaborate closely with Behavioral Health Therapists and medical
team members throughout the case management process to develop and
update individualized care plans. · Track and monitor client
engagement, referrals, service utilization, and outcomes to ensure
care plan goals are met. · Identify and address barriers to care by
connecting clients to appropriate community-based resources,
programs, and services. · Serve as a liaison between clients,
families, providers, legal system personnel, and external agencies
(e.g., CPS, criminal justice dockets), ensuring coordinated and
comprehensive care. · Support client understanding of their
behavioral health diagnosis, treatment plans, and community
resource options. · Provide psychosocial support and brief
interventions to address motivational, emotional, and behavioral
concerns. · Accurately complete documentation and case notes in
accordance with agency protocols and regulatory requirements;
assist in preparing reports and tracking metrics. · Develop and
maintain collaborative relationships with community-based
organizations and care networks to enhance referral pathways and
client outcomes. · Uphold ethical standards, client
confidentiality, and HIPAA compliance in all interactions and
decision-making processes. · Demonstrate strong written and verbal
communication skills, including the ability to engage clients,
advocate effectively, and convey clinical information to internal
and external stakeholders. · Apply critical thinking and sound
judgment in crisis intervention, problem-solving, and ongoing
client care coordination. · Maintain a strong knowledge base of
behavioral health, substance use, and social service systems to
support the needs of a clinically and socially complex population.
Qualifications and Skills: · Licensed Social Worker (LSW) or
eligible for licensure as a Social Work Assistant (SWA) in the
state of Ohio · Licensed Professional Counselor (LPC), Certified
Case Manager (CCM), or Licensed Chemical Dependency Counselor
(LCDC), preferred · Designation as a Qualified Mental Health
Professional (QMHP), preferred · Demonstrated understanding of
behavioral health, substance use disorders, and co-occurring
conditions · Knowledge of how culture, identity, and lived
experience impact care delivery and engagement · Strong
interpersonal skills with the ability to engage diverse populations
in a respectful, empathetic, and trauma-informed manner · Excellent
written and verbal communication skills · Strong organizational
skills, with the ability to manage multiple priorities and
documentation requirements · Proficient in care coordination,
community resource navigation, and client advocacy · Bilingual in
English and Spanish (preferred but not required)
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Keywords: Care Alliance, Cleveland , Behavioral Health Case Manager - LSW, LPC, CCM, LCDC, Healthcare , Cleveland, Ohio
