Surgical Coordinator

Company: Cleveland Clinic
Location: Cleveland
Posted on: May 27, 2023

Job Description:

Assumes responsibility for all activities related to the successful completion of all scheduled and unscheduled pediatric and/or adult surgery and/or procedure patient admissions/appointments. Works in conjunction with physician and/or staff to prioritize admissions/appointments or maximize allocated space based on medical needs.
Responsibilities:

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  Ensures accuracy of system-wide master patient index through validation and capture of patient demographic data.
  
  
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  Validates patient physician information and ensures accurate collection.
  
  
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  Validates and captures primary, secondary and tertiary insurance coverage to ensure accurate billing.
  
  
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  Identifies patients in need of financial counseling to ensure appropriate payment of services.
  
  
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  Identifies services out of insurance plan or requiring referrals; may inform patient of courses of action.
  
  
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  Triage appointments based on diagnosis, patient preferences and physician specialty.
  
  
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  Coordinates services and provides special instructions as requested by patient, internal physicians and referring physicians.
  
  
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  Performs scheduling both intra- and inter-departmentally as requested by physician orders.
  
  
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  Receives orders and processes as indicated by provider and schedules according to protocol.
  
  
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  Responsible for maximizing a department's allocated spaces by scheduling all procedures/surgeries.
  
  
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  Enters appointment into respective programs, both routine and emergency add-on.
  
  
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  Ensures accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
  
  
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  Enters all updates, correction and changes to scheduled procedures/surgeries.
  
  
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  Maintains provider schedules for designated unit. Coordinates multiple physician schedules. Maintains familiarity with all appropriate scheduling function.
  
  
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  Serves as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
  
  
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  Notifies patients of their arrival times per area protocols.
  
  
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  Acts as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
  
  
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  Communicates with all departments to maximize efficiency and expedite the admission process.
  
  
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  Maintains designated space/unit and patient management calendars/ledgers; maintains department data based on area needs.
  
  
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  Communicates with patients and their families to provide detailed instructions, directions and resources available.
  
  
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  Other duties as assigned.
  
  
  Education:
  
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    High School Diploma or GED.
    
    
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    Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access.
    
    
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    In-depth knowledge of medical terminology and/or CPT/ICD coding preferred.
    
    
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    Knowledge of Microsoft Word and Excel applications.
    
    
    Certifications:
    
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    • None required.
      
      Complexity of Work:
      
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        Requires excellent interpersonal skills including the ability to interact successfully with all levels of personnel.
        
        
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        Requires extensive exchange of verbal communication by phone and in person.
        
        
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        Exceptional written and verbal communication and organizational skills are essential.
        
        
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        The ability to handle multiple tasks.
        
        
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        Must treat all information and data within the scope of the position with appropriate confidentiality.
        
        
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        Requires the ability to work with minimal supervision.
        
        
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        Must be able to work in a stressful environment and take appropriate action.
        
        
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        Ability to promote and utilize a consistent problem solving methodology.
        
        
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        Ability to function independently and as a team.
        
        
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        Must be detail oriented, organized and able to work under stringent deadlines.
        
        
        Work Experience:
        
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          Two years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/OR scheduling. Or three years of customer service concierge experience.
          
          
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          Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software.
          
          
          Physical Requirements:
          
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            Requires frequent standing, walking and sitting for extended periods of time.
            
            
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            Lifting and carrying up to 25 lbs.
            
            
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            Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
            
            
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            Normal or corrected vision.
            
            
            Personal Protective Equipment:
            
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            • Follows standard precautions using personal protective equipment as required.
              
              Keywords: scheduler, customer service, call center, data entry, coordinator, coordination, administrative assistant, intake coordinator, secretary, receptionist
              Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Keywords: Cleveland Clinic, Cleveland , Surgical Coordinator, Healthcare , Cleveland, Ohio