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Supervisor, Laboratory

Company: Fisher-Titus Health
Location: Norwalk
Posted on: January 27, 2023

Job Description:


Is responsible for overseeing the day-to-day operations of the laboratory, in accordance with the established hospital and department policies and standards. Will play a lead role in the strategic planning process and the implementation of initiatives focused on enhanced performance, workflow redesign, and developing a culture that emphasizes excellence in the quality and delivery of laboratory services.


Assumes responsibility for the daily operational needs of the department and provides ongoing support to staff activities to ensure that effective, efficient, and quality services are consistently provided. Acts as a clinical resource to all staff.

Readily and accurately identifies opportunities for improvement relating to the delivery of laboratory services, quality-of-work life, and patient care issues. Works collaboratively with the supervisors and managers across departmental lines, to implement solutions and take steps to improve departmental performance. Leads the departments Press Ganey/HCAHPS patient satisfaction program

With guidance form the laboratory director and the director of revenue services, coordinates the activities of the laboratory Medicare compliance program. Responsible for updating and revising, as needed. The compliance plan and maintaining accurate and current coding of the laboratory procedures on the departmental charge master.

Maintains compliance with regulatory, accrediting, and hospital policy for patient services, personnel management, and environmental safety. Chairs the laboratory safety committee and, together with the Director of the department, is responsible for consistent compliance with all laboratory safety-related guidelines, policies, and procedures.

a. Maintains procedure manuals and adheres to the laboratory's Document Control policies/procedures.

b. Keeps current in the field of laboratory medicine and takes an active role in the education of the laboratory staff and other healthcare professionals.

c. Keeps current with the CAP checklist standards and pursues and active role with the onsite and offsite inspections.

d. Maintains appropriate communications with staff regarding procedural changes, updates within the lab.

Ensures timely, thorough investigation and follow-up of incidents relating to laboratory performance and assists staff as needed, in implementing appropriate corrective actions to prevent or minimize recurrence. Will keep the director informed as to significant issues relating to service, quality, and patient care.

Assists the director in managing an effective, comprehensive performance improvement process, that is outcome driven and establishes a culture of excellence in quality and service. Provides ongoing support in collecting and analyzing data, and preparing reports.

Manages the education and training programs in the laboratory, including orientation, competency assessment, and inservice education for all sections of the laboratory, In collaboration with the Director and Medical Technologist II of the department, develops an preceptor program to enhance the quality and consistency of all departmental educational activities. manages and administrates the CAP Competency Assessment Program for staff.

Actively participates in departmental and hospital wide committees as assigned. Effectively communicates information and activities with the staff and solicits input.

Serves as a resource to managers throughout the organization.

Leads the Laboratory outreach program: maintains communication with Medical Care, LLC offices promotes testing menu, works to increase testing volumes and services offered (recruits new business, i.e. nursing homes, etc.)

Attends all required safety training programs that can describe his or her responsibilities related to general safety, department/service safety, and specific job related hazards.

a. Attends all required safety education programs.

b. Completes Education Day, required in-services, required readings, and other competency requirements in a timely manner.

c. Operates assigned equipment and performs all procedures in a safe manner as instructed.

d. Maintains work area and equipment in the condition required by department standards.

e. Demonstrates proper body mechanics in all functions.

f. As Supervisor, provides for the safety of department employees.

Responsibly follows the hospital exposure control plans/bloodborne and airborne pathogens.

a. Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment.

About Fisher-Titus

Fisher-Titus proudly serves the greater Huron County area's 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation. In addition, Fisher-Titus' employed physicians offer a variety of primary and specialty care services including behavioral health, digestive health, endocrinology, family medicine, general surgery, heart and vascular, internal medicine, occupational health, pediatrics, pulmonary, sleep medicine, spine surgery, urology, and women's health. Along with the medical center, a 99-bed acute care hospital, Fisher-Titus health system includes Norwalk Memorial Home, a 69-bed skilled nursing facility; Carriage House, a 48-unit assisted living facility; a Home Health Center; and emergency transport through North Central EMS. To learn more, visit

Fisher-Titus offers industry competitive benefits including: Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!

Shift differential, weekend bonus pay available and more offered for night shift positions.

Keywords: Fisher-Titus Health, Cleveland , Supervisor, Laboratory, Healthcare , Norwalk, Ohio

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