Medical Information Specialist Trainee (Remote) - REF10383W
Company: ProPharma Group
Posted on: May 16, 2022
ProPharma Group is an industry leading, single source provider for
regulatory compliance, pharmacovigilance, and medical information
services across the full development lifecycle for pharmaceutical,
biotechnology, and medical device companies. Operating around the
world with offices in Australia, Canada, Germany, Japan, the
Netherlands, Sweden, United Kingdom, and the United States,
ProPharma Group's fully integrated service offerings will provide
clients with a comprehensive suite of global support services that
are required to be competitive in today's dynamic markets. We build
successful long-term relationships with clients by providing
leading industry knowledge, experience, and proven processes.
The Medical Information Specialist Trainee position is part of the
ProPharma Group Medical Information Contact Center and follows all
corresponding regulations, industry standards and client/internal
policies regarding medical information and the collection and
documentation of adverse events, special situation events, and
Contact center intake, data entry and triage of adverse events,
product complaints and medical information cases.
Case entry of electronic correspondence into multiple
Respond to unsolicited consumer, health care professional and other
external customer requests for medical and safety information
received via the contact center, website/e-mail and scientific
meetings on behalf of ProPharma Group's pharmaceutical clients, as
assigned and deemed appropriate for the role.
Place outbound follow up calls to complete adverse event and
product quality complaint reports and to collect additional
information as requested by the client.
Provide labeled medical/safety information responses in accordance
with regulatory requirements, industry standards, and client and
ProPharma Group internal policies and practices.
Accurately identify, document and report adverse events, pregnancy
reports, special situation events and product complaints in a clear
and concise manner within required timeframes per government
regulations, ProPharma Group SOPs and client working
Provide accurate responses utilizing approved labeling and Company
Assist Medical Information Coordinators in providing full and
compliant documentation per SOPs.
Adhere to company and country-specific privacy policies.
Other duties as assigned.
Necessary Skills and Abilities:
Excellent English language skills especially verbal and written
(including proofreading) communication skills.
Ability to write fluent and grammatically correct American
Strong cognitive abilities, including verbal reasoning, critical
thinking and analytical ability.
Ability to correctly identify inquirer's question(s) and formulate
and communicate an accurate response.
Excellent interpersonal skills including empathetic customer
Ability to multitask with attention to detail within restrictive
Proactive with demonstrative ability to independently identify
problems and suggest effective solutions.
Ability to organize and prioritize in quickly changing environment
within resource constraints.
Ability to learn, take instruction and apply to daily
Receptive to constructive feedback.
Self-motivated with the ability to demonstrative initiative and
Willingness to seek out additional workload/projects.
Effective work independently and as part of a team.
Highly proficient in computer applications, including Microsoft
Office software platforms and Adobe Acrobat. Preferred experience
using a document management system with aptitude to learn other
computer systems including inquiry handling database.
Professional telephone etiquette; active listening and pleasant
Life Science degree.
Preferred: Interacting in a customer service environment
We celebrate our differences and strive to create a workplace where
each person can be their authentic self. We are committed to
diversity, equity, and inclusion. Employees are encouraged to
unleash their innovative, collaborative, and entrepreneurial
spirits. With a holistic approach as an Equal Opportunity Employer,
we provide a safe space where all employees feel empowered to
***ProPharma Group does not accept unsolicited resumes from
recruiters/third parties. Please, no phone calls or emails to
anyone regarding this posting.***
Keywords: ProPharma Group, Cleveland , Medical Information Specialist Trainee (Remote) - REF10383W, Healthcare , Cleveland, Ohio
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