ClevelandRecruiter Since 2001
the smart solution for Cleveland jobs

Retail Branch Manager Tier 3

Company: Citizens Bank
Location: Cleveland
Posted on: June 15, 2019

Job Description:

Description As a Branch Manager, you'll operate as business leaders and be responsible for coaching and building your team in a profit and loss environment. You determine the success of your branch by recruiting top talent with the ability to forecast staffing needs. In this role you will inspire, model and motivate service through staff coaching and training to achieve a superior customer experience. The Branch Manager prioritizes, manages, and communicates promotional campaigns and product initiatives. Fosters a motivated, diverse team environment; by setting employees up for success establishing clear objectives for the branch and for each employee. The Branch Manager is responsible for branch compliance with bank policies, procedures, and operational integrity. Maintains and develops relationships with existing small business customers and creating great partnerships within Citizens and the community. Creates and manages to the branch business plan profit and loss. Will deploy all resources to optimize individual, team performance and team development plan management.
Reports to the Retail Branch Regional Manager
Success in this front-line role can lead to both short and long term career opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Regional Sales Manager and District Sales Manager.
As a Branch Manager your primary responsibilities include:

  • Create a Service Environment: Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.
  • Manage a High Performing Team: Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed.
  • Provide sales leadership to ensure franchise growth: Leading by example, through accountability, reward and recognition to drive outstanding sales and service results.
  • Ensure our customers are extremely satisfied with every interaction - make it memorable and the best part of their day.
  • Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations.
  • Bring a positive energy and confidence to Citizens every day.
    Qualifications
    • Leadership experience; successful record of coaching and mentoring colleagues to improved results.
    • 4 years sales management experience in Retail or Branch Banking environment
    • Proven ability to manage objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
    • Drive an exceptional customer experience validated through customer satisfaction surveys
    • Supervise and coach the team to achieve sales excellence, ensure the delivery of world class customer service as well as operational integrity
    • Maintain strong partnerships with community & civic organizations
    • Adaptability, flexibility and ability to work branch hours, including some weekends and evenings
    • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLSPreferred Skills/Experience:
      • Experience managing a branch with an FTE count up to: Tier I - 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less
      • For Multi-Site locations qualified candidate will be skilled in remote or multi-unit management
      • For an Evergreen position your assigned location will be determined within 90 days and could be in an In-Store or Traditional branch.Education, Certifications and/or Other Professional Credentials:
        • Associate's or Bachelor's degree preferred
        • High School Diploma or equivalent requiredSuccess Factors
          • Knowledge, skills & abilities that typically lead to success in the job include:
          • Holding others accountable
          • Coaching
          • Inspiring
          • Team Leadership
          • Customer service
          • Risk acumen
          • Business partnering
          • Problem solving
          • Retail banking
          • Talent sourcing & assessmentHours & Work Schedule
            Hours per Week: Work Schedule:
            Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

Keywords: Citizens Bank, Cleveland , Retail Branch Manager Tier 3, Executive , Cleveland, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Manager, IT Internal Audit
Description: The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better (more...)
Company: Quicken Loans
Location: Detroit
Posted on: 06/19/2019

Software Quality Manager
Description: Magna Electronics, Inc. seeks a Software Quality Manager work location:
Company: Magna Electronics Inc.
Location: Auburn Hills
Posted on: 06/19/2019

Global Category Manager
Description: Magna Electronics, Inc. seeks a Global Category Manager work location:
Company: Magna Electronics Inc.
Location: Auburn Hills
Posted on: 06/19/2019


Technical Marketing Manager
Description: Technical Market Development Manager- North America24MAY2019 Job DescriptionUnimatec Chemicals America Inc.-- Responsible for Technical Sales and Marketing activity to support the North American growth (more...)
Company: Unimatec Group
Location: Novi
Posted on: 06/19/2019

Sr Manager, Rooms Operations (HtlOps) - Detroit Marriott at Renaissance Center - (19000T2P)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Sterling Heights
Posted on: 06/19/2019

Business Development Director - Defense
Description: - ---- Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research (more...)
Company: Pratt & Miller Engineering
Location: New Hudson
Posted on: 06/19/2019

Area Transportation Product Line Manager
Description: Position Summary: The Area Transportation Product Manager will have responsibility for working with the Regional operations leaders General Managers, Area Vice Presidents, and Senior Vice Presidents (more...)
Company: Penske
Location: Dearborn
Posted on: 06/19/2019

Territory Manager, TTM
Description: Job Description SummaryThe Michigan Territory Manager will be responsible for driving sales revenue to exceed division priorities, define and develop new business opportunities that clearly reflect the (more...)
Company: CareFusion
Location: Detroit
Posted on: 06/19/2019

Account Manager
Description: - br br Position Summary: br br Velodyne LiDAR is the world's leader in real-time 3D LiDAR sensors for applications ranging from autonomous driving, high-resolution mapping and robotic perception (more...)
Company: Velodyne
Location: Detroit
Posted on: 06/19/2019

Sales Management Trainee
Description: If youre looking to start your career with a company that grows their managers and leaders from within the organization, then the Enterprise Management Training Program is for you. Whether you see yourself (more...)
Company: Enterprise Rent-A-Car
Location: Southgate
Posted on: 06/19/2019

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Cleveland RSS job feeds