Retail Parlor Store Manager
Company: Malley's Chocolates
Location: North Olmsted
Posted on: March 12, 2025
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Job Description:
Job Title: Retail Parlor Store Manager
Company: Malley's Chocolates
About Malley's Chocolates: Malley's Chocolates has been delighting
customers with premium chocolates and confections since 1935. As a
beloved family-owned company, Malley's is committed to providing
exceptional quality and taste in every product. With a wide range
of handcrafted chocolates, truffles, and seasonal specialties,
Malley's has become a cherished destination for chocolate
lovers.
Position Overview: The Retail Store Manager will be responsible for
overseeing all aspects of store operations, driving sales growth,
managing the ice cream parlor, and ensuring an exceptional customer
experience. This role requires strong leadership, operational
efficiency, and a commitment to quality service in both the retail
candy store and the ice cream parlor.
Key Responsibilities:
- - - -
- - - -Operational Management:
- - - -
- - - - - - - -Manage day-to-day operations of the candy store and
ice cream parlor, including opening and closing procedures,
inventory management, and maintaining cleanliness and
organization.
- - - - - - - - - - - - - - - -
- - - - - - - -Implement and enforce company policies and
procedures to ensure smooth operations and adherence to quality
standards.
- - - - - - - - - - - - - - - -
- - - - - - - -Monitor inventory levels, place orders for supplies,
and manage stock rotation to minimize waste and ensure product
freshness.
- - - - - - - - - - - - - - - -
- - - - - - - -Ensure ice cream and candy products are prepared,
stored, and served according to health and safety guidelines.
- - - - - - - - - - - - - - - -
- - - - - - - -Oversee the cleanliness of the ice cream parlor,
including freezers, scooping stations, and service areas.
- - - - - - - - - - - - - - - - - - - -
- - - -Team Leadership:
- - - -
- - - - - - - -Recruit, train, and supervise a team of enthusiastic
retail and parlor staff, fostering a positive and collaborative
work environment.
- - - - - - - - - - - - - - - -
- - - - - - - -Provide ongoing coaching and feedback to team
members to support their professional development and ensure
exceptional customer service.
- - - - - - - - - - - - - - - -
- - - - - - - -Schedule staff effectively to meet customer demand
while maintaining labor cost targets.
- - - - - - - - - - - - - - - -
- - - - - - - -Encourage teamwork and create a positive work
culture that enhances employee retention.
- - - - - - - - - - - - - - - - - - - -
- - - -Customer Experience:
- - - -
- - - - - - - -Champion a customer-centric approach, ensuring that
every guest receives prompt, friendly, and high-quality
service.
- - - - - - - - - - - - - - - -
- - - - - - - -Train staff to provide excellent product knowledge,
upselling techniques, and personalized recommendations for both
chocolate and ice cream offerings.
- - - - - - - - - - - - - - - -
- - - - - - - -Address and resolve customer complaints or concerns
promptly and effectively to maintain customer satisfaction and
loyalty.
- - - - - - - - - - - - - - - -
- - - - - - - -Continuously seek opportunities to enhance the
customer experience.
- - - - - - - - - - - - - - - - - - - -
- - - -Financial Management:
- - - -
- - - - - - - -Drive sales and maximize profitability through
upselling techniques and effective cost control measures.
- - - - - - - - - - - - - - - -
- - - - - - - -Monitor financial performance metrics, such as sales
trends, revenue, and expenses, and take proactive measures to
achieve targets.
- - - - - - - - - - - - - - - -
- - - - - - - -Prepare and analyze sales reports, identify areas
for improvement, and develop action plans to address performance
gaps.
- - - - - - - - - - - - - - - -
- - - - - - - -Manage cash handling procedures, ensure accurate
transactions, and maintain financial accountability.
- - - - - - - - - - - - - - - - - - - -
- - - -Quality Assurance:
- - - -
- - - - - - - -Uphold Malley's Chocolates' reputation for
excellence by maintaining the highest standards of product quality,
presentation, and consistency
- - - - - - - - - - - - - - - -
- - - - - - - -Train staff in proper food handling techniques,
portion control, and sanitation practices to ensure compliance with
health regulations.
- - - - - - - - - - - - - - - -
Qualifications
- - - -Proven track record of driving sales growth and achieving
targets.
- - - - - - - -
- - - -Strong leadership and team-building skills, with the ability
to motivate and inspire staff.
- - - - - - - -
- - - -Excellent communication and interpersonal skills, with a
customer-centric mindset.
- - - - - - - -
- - - -Ability to work flexible hours, including evenings,
weekends, and holidays, as needed.
- - - - - - - -
- - - -Solid understanding of retail operations, including
inventory management, merchandising, and customer service best
practices.
- - - - - - - -
- - - -Knowledge of ice cream parlor operations, including food
safety standards is a plus.
- - - - - - - -
- - - -Benefits
- - - - - - - -
Compensation details: 23-25
PIae55d39a715a-37248-37128176
Keywords: Malley's Chocolates, Cleveland , Retail Parlor Store Manager, Executive , North Olmsted, Ohio
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