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Property Manager/Administrator

Company: Flats LLC
Location: Cleveland
Posted on: April 3, 2024

Job Description:

Description: The Property Manager is a key role within our organization, leading the on site team at their multi-family building to success. This role is responsible to drive the team to success at the property, including but not limited to achieving financial goals, following the legal obligations of the leases, keeping the building in great condition at all times, and providing exceptional service to all residents and tenants. The Property Manager is the leader and coach on site for their team. Manage the property in its entirety including leading the on-site team members; act as expert of the building in all aspects including all financial related items; manage the day-to-day operation including any incidents that may occur.
# Execute the property strategy and business plan; work with the Asset Management and senior leaders to develop action items to lead to property success.
# Manage, train and counsel onsite staff effectively. Work with senior leaders for succession planning as appropriate.
# Lead the leasing program including resident retention/renewal to maintain maximum occupancy. Coach, lead, train, and motivate the leasing professional to success. Oversee daily leasing paperwork. Assign and proof all leasing paperwork.
# Manage the financial performance of the asset, including actual-to-budget performance for occupancy, rent growth, retention, expenses, and NOI. Accurately and succinctly communicate any projected or forecasted changes needed. Present, as needed, during Asset Management or ownership/investor meetings.
# Advise and execute marketing efforts for the property, including researching competitive properties and local market trends.
# Oversee resident relations, including resident communication by way of phone, email, and other methods. Ensure residents' needs are exceeded and an exceptional experience is delivered at all times. Manage and monitor resident reviews. Achieve goals for resident satisfaction and review scores.
# Maintain an impeccable building at all times. Work with the Maintenance team to ensure property stays in good working order. Plan, budget, and execute capital improvement projects as needed. Perform frequent property walks including producing action item lists and ensuring all items are completed.
# Ensure compliance with company policies, procedures, including local, state, and federal regulations.
# Complete weekly, monthly, and quarterly reporting requirements including but not limited to: financial reports, leasing reports, budget reporting, capital improvement reports, and resident satisfaction reports.
# Create an exciting and unique environment for residents to enjoy; provide a community experience to drive resident satisfaction.
# Effectively and proactively communicate property needs. Manage the property as if it was your own.
# Hires, trains, motivates, and supervises all on-site staff in order to achieve operational goals of the assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
# Additional duties as assigned by senior leaders.
# Attend staff meetings and complete virtual trainings as required or requested
# Maintain a lead engagement and task management score of 6 or better on Funnel CRM

Onsite multifamily property management and leasing experience required.
# Experience with Microsoft Office products.
# Experience with residential software ERP systems like MRI, YARDI, or Entrada.
# This role is the leader of the onsite team, including but not limited to, the Assistant Property manager, front desk/concierge, janitorial, maintenance, and leasing professionals. This position is responsible for hiring, training, and managing the on site team including conducting coaching/counseling conversations when required, with the assistance of the Regional Property Manager or HR team.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Lifting up to 40 pounds Ability to walk long distances during property walk. This role is required to walk all parts of the building including but not limited to the exterior of the building, basement, and roof.
This is a full-time position. Days and hours of work are typically Monday through Friday, 8:30 a.m. Some weekend hours may be required to cover team days off.
Minimal travel is expected for this position.
This position receives a base salary, bonus, and free housing. Total compensation up to $65,000+/yr + housing.
Ability to read and write English, follow verbal instructions, and use simple math.
- Bachelor's degree Preferred.
- Leasing experience
- Familiarity with software programs used in this job preferred (i.e. Funnel, Zillow, Jonah Systems, Digible, Engrain, MRI, Entrada, YARDI, etc.)

Keywords: Flats LLC, Cleveland , Property Manager/Administrator, Executive , Cleveland, Ohio

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