Manager (Transformer Services)
Company: Orion Talent
Posted on: November 19, 2023
Title: Manager (Transformer Services)
Location: Massillon, OH
Shift: M-F, 7a-4p
Compensation: $70-$90k depending on qualifications and
Benefits: Health and dental coverage, 401K, paid holidays, generous
PTO, and more!
Travel: Up to 30% travel may be required to customer sites
Responsible for managing, coordinating, prioritizing, and growing
all aspects of transformer operations. This would also include
large project supervision, installation, start-up, service pricing,
and customer satisfaction. Responsible for the overall profit and
loss of the operating unit, as well as, recruiting and developing
personnel. These activities require the timely completion of these
activities at/or under budgeted cost to the complete satisfaction
of our customers.
--- Manage all field and in-house (Shop/Service Engineers and
Technicians) transformer activity.
--- Implement the business strategy set by General Manager for the
continued growth of the operating unit.
--- Maintain and educate workforce by conducting performance
reviews, disciplines and provide training (i.e.: on-site training,
--- Ensure that employees are performing tasks utilizing all
necessary safety procedures and equipment.
--- Identify areas of change and makes recommendations to improve
--- Converse with personnel to analyze scope of work requirements,
current operational procedures, identifies problems, and continuous
--- Oversee and process all timesheets, travel, and other expenses
of field personnel.
--- Provide technical support to customers and shop/field
personnel, as necessary.
--- Serve as a mentor to all shop/field personnel regarding general
activities or specialized skill sets, as well as assisting in
resolution of work problems related to project specifications.
--- Manage/coordinate Department activities as required.
--- Responsible for the preparation of quotations and/or special
projects, as required. Ensure that the quotations are completed in
a timely manner.
--- Responsible for processing completed projects through billing
in a timely manner and providing monthly revenue and margin
--- Responsible for ensuring there is a succession plan in place
for departmental needs.
--- Travel to customer locations as needed to increase
relationships and grow into new segments.
--- Perform periodic safety audits of field projects to ensure
company safety policies are adhered to.
--- Initiate and monitor material and process non-conformance,
where necessary, to ensure that nonconforming items are not used
until resolved and that personnel learn from the problem to
alleviate future occurrences.
--- Investigate accidents or close calls for determination on safe
--- Maintain a professional attitude when representing the company
during phone, or personal contact with customers, employees,
outside vendors, and/or service providers, etc.
--- Lead by example. Advocates and abides by all quality, safety
and environmental procedures and report any and all
--- Provide support for any special projects as assigned by the
General Manager. The special projects may or may not become part of
your primary responsibilities.
--- An in-depth knowledge of transformer repair and field service
--- This position requires an individual experienced in field
service, transformer repair and project management.
--- Additionally, computer skills in Excel and Word and have
excellent customer interface experience.
--- The position demands an individual who is hard working at
achieving company objectives, detail oriented, able to direct
personnel in a positive manner with effective oral & written
--- Demonstrated manager/team skills are also critical, as some
development and ongoing projects involve teams of individuals from
different backgrounds within the organization.
--- Candidate must possess a high school diploma.
--- Position KPIs:
o Department efficiencies; i.e. low rework and warranty costs,
manpower utilization, control of expenses, etc.
o Positive progression towards the company vision.
o Continual growth in revenue.
o On-time completion of project(s) and service reports at/or under
o Projects meet or exceed customer expectations.
Keywords: Orion Talent, Cleveland , Manager (Transformer Services), Executive , Massillon, Ohio
Didn't find what you're looking for? Search again!