Office Manager

Company: Robert Half
Location: Alliance
Posted on: May 28, 2023

Job Description:

Ref ID: 03430-0012687260Classification: Office ManagerCompensation: $1.00 to $1.00 hourlyThe Front Office Manager at our Alliance Office is responsible for overseeing the daily operations of the front office, providing exceptional patient service, coordinating patient care, and ensuring efficient communication and collaboration among team members. This position involves various administrative tasks, patient management, scheduling, financial responsibilities, and serving as a liaison between patients and the medical staff.Responsibilities:Front Office Operations:Open and close the office daily, ensuring a smooth start and end to each day.Greet patients warmly, creating a welcoming and friendly environment.Bid patients farewell and provide any necessary follow-up instructions.Answer incoming calls and make outbound calls to patients and prospective patients.Respond to email inquiries promptly, including booking appointments.Request online reviews and feedback from patients.Manage the office email account efficiently.Patient Management:Manage the patient schedule, ensuring efficient use of resources and optimal patient care.Coordinate patient cases, including device orders, deliveries, follow-up appointments, and recall actions.Ensure accurate and timely entry of patient data and details of encounters into the system.Assist with patient scheduling, rescheduling, and appointment reminders.Liaise between patients, doctors, aides, and other team members to facilitate smooth patient care.Team Coordination:Communicate and coordinate effectively with other team members, both on-site and at other clinic sites.Work collaboratively with the doctor and aide to provide excellent patient service.Participate actively in staff meetings, events, and collaboration projects.Serve as a liaison between patients, the Director of Operations, and other team members.Administrative Tasks:Perform various administrative tasks, including data entry, scanning documents, and maintaining records.Order devices, supplies, and other necessary items for the office.Process invoices, payments, and insurance claims accurately.Manage accounts receivable, including printing statements and checking insurance and third-party payments.Training and Process Improvement:Engage in ongoing training programs to enhance skills and knowledge.Identify opportunities for process improvement and actively contribute to enhancing office efficiency.Stay updated on industry trends and best practices.

Keywords: Robert Half, Cleveland , Office Manager, Executive , Alliance, Ohio