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Director of Account Sales Management -Remote

Company: TTEC
Location: Cleveland
Posted on: May 28, 2023

Job Description:

Bringing smiles is what we do at TTEC--- for you and the customer. As a Director, Account Management working remote in the US, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You'll be DoingLooking for an opportunity to support growing portfolio clients spanning from healthcare, banking, financial services, insurance, communications, media, telecom, retail, consumer packaged goods, and technology industries? You'll be involved in account management for Fortune 100 customer experience and customer acquisition outsourcing engagements across the Digital and Engage capabilities at TTEC. Developing and expanding existing accounts, you'll be the trusted advisor in a client-facing role bringing services and solutions to the client(s) in partnership with the Client Partner. You'll achieve success as you manage strategic account planning, business development, client communications, client satisfaction, and account budget/invoicing. You'll report to a vertical Client Success Partner or sales leader. Whether working as an individual contributor or overseeing a team, you'll work with sales leaders and executives, marketing teams, channel partners, delivery leaders and others across the organization to ensure success.During a Typical Day, You'll

  • Be the primary contact for multiple clients, leading their engagements and programs (larger clients may have multiple programs)
  • Increase sales and expand the client(s) portfolio by facilitating the account planning process keep Salesforce up to date with a focus on growth opportunities
  • Develop action plans to address negative feedback, prevent further client issues, and lead client-facing meetings, quarterly business reviews, site visits and other strategic planning sessions
  • Oversee contract renewals, strategic planning, preparation of documentation, statements of work, change requests, request for proposal responses and other contract documentation
  • Develop processes improvements, measurements score cards, and outcomes as you ensuring issues are thoroughly sorted and service level agreements are met
  • Lead teams to develop successful client transformation, continuously improving and optimizing programs -
  • Complete ad hoc requests along the wayWhat You Bring to the Role
    • Bachelor's Degree and 6 years' call center experience in Healthcare Client Management
    • Project management experience and operational background as you connect the dots and read between the lines to find best fit solutions for the client(s)
    • Build relationships with senior level executives to influence purchase and buying decisions
    • Expertise building customer relationships and helping develop business solutions
    • Develop and contribute to proposals and customer presentations with decision makers
    • Organize internal/external resources in response to customer needs
    • Articulates how TTEC capabilities align to client requirementsWhat You Can Expect
      • An annual incentive program
      • Medical, dental, and vision
      • Tax-advantaged health care accounts
      • Financial and income protection benefits
      • Paid time off (PTO) and wellness time off
      • Tuition reimbursement and access to thousands of free online courses
      • Visit for more information. The anticipated range is $100,000 - $140,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI-Remote

Keywords: TTEC, Cleveland , Director of Account Sales Management -Remote, Executive , Cleveland, Ohio

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