Customer Support Representative - Management Trainee

Company: KINETIC
Location: Cleveland
Posted on: March 20, 2023

Job Description:

What does a Customer Support Representative do?
A Customer Support Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer Support Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Customer Support Representative Responsibilities:

Manage large amounts of incoming calls


Generate sales leads


Identify and assess customers' needs to achieve satisfaction


Build sustainable relationships and trust with customer accounts through open and interactive communication


Provide accurate, valid and complete information by using the right methods/tools


Meet personal/customer service team sales targets and call handling quotas


Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents


Follow communication procedures, guidelines, and policies


Take the extra mile to engage customers

Keywords: KINETIC, Cleveland , Customer Support Representative - Management Trainee, Executive , Cleveland, Ohio