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Human Resources Director

Company: Provhouse
Location: Cleveland
Posted on: March 19, 2023

Job Description:

Caring for the People who Care for People in CrisisProvidence House is a crisis nursery that protects at-risk children and supports families through crisis, strengthening communities to end child abuse and neglect.We are a thriving, growing nonprofit organization in Cleveland's vibrant Ohio City neighborhood, and we are seeking a dynamic, forward-thinkingHuman Resources Directorto further develop, lead, and execute the organization's organizational culture and human resource strategies. Reporting to the CEO, this person will work closely with leadership and staff across the organization to lead Providence House into the exciting next phase of the organization's growth and beyond. Job description follows - come join our highly engaged, mission-driven staff!Providence House Mission StatementProvidence House protects at-risk children and supports families through crisis, strengthening communities to end child abuse and neglect.Reports to: Reports to President and CEOMajor Functions: Responsible for Human Resources and Culture Management for employees and volunteers. Organizational Learning and Culture

  • In conjunction with CEO and senior management team, leads the development, deployment and ongoing monitoring of the organization's Culture Plan and activities in to ensure employee and volunteer culture is healthy and aligned with strategic goals. This includes but is not limited to surveys, retreats, and other related activities.
    • Maintains positive and proactive relationships with CEO and department directors and managers and serves as subject matter expert regarding employee engagement. and recommends opportunities for improvement.
      • Oversees the organization's diversity, equity, inclusion and intersectionality initiatives in conjunction with CEO, senior management team, and Board DEI Committee as part of the organization's Culture Plan and Strategic Plan. Embraces and promotes a culture that supports diversity, equity, inclusion and belonging.
        • Cultivates and maintains productive relationships with staff and volunteers in order to establish Human Resources department as a resource and primary point of contact for all personnel. Responds to employee questions about workplace culture, performance issues, complaints or grievances, benefits, or policies and procedures in a timely, confidential, and professional manner.
          • Leads, develops, and coaches the Human Resources team. Distributes appropriate work responsibilities to support employees, volunteers and strategic organizational and culture initiatives.
            • Oversees HR team in scheduling, coordinating, communicating, tracking and filing of employee and volunteer training sessions, materials, and certificates of completion in accordance with agency, licensing, and regulatory requirements.
              • Leads and coordinates agency Education Team comprised of HR, Compliance and Quality Manager, Director of Programming and Clinical Operations, and Nursery Operations Manager to develop, deploy, and manage a comprehensive employee and volunteer training calendar that meets agency, licensing, and regulatory requirements. Educates staff on various HR policies and practices to ensure compliance with the policies.
                • Leads and coordinates agency Safety Team comprised of HR, Compliance and Quality Manager, Director of Programming and Clinical Operations, and Nursery Operations Manager to develop, deploy, and manage COVID-19 and other health and safety responses and policies.
                  • Recommends, leads, oversees, and/or coordinates employee and volunteer surveys, update and training meetings, Town Hall meetings, recognition and reward programs as well as staff and volunteer appreciation activities and events. Policies, Procedures, and Compliance
                    • Leads and coordinates investigations and responses related to employee, volunteer, or client allegations in accordance applicable federal, state, and local authorities. Maintains communication with CEO on escalated incidents. Participates as HR lead in agency Crisis Communications Team response as incident may warrant.
                      • Leads review, update, and training regarding employee manuals and policies in conjunction with Compliance and Quality Manager and appropriate staff, ensuring ODJFS licensing, CARF, and other local, state, and federal employment requirements are met.
                        • Stays abreast of applicable federal, state, and local laws pertaining to employment, ODJFS requirements, COVID-19 regulations and childcare law. Recommends and/or implements changes where appropriate, including changes in payroll taxes, garnishments, or other policies. Performance Management
                          • Provides coaching to agency leaders and managers on people strategy, compliance, employee engagement, performance, professional development, conflict management, and teambuilding.
                            • Supports managers in the event of performance issues of staff or volunteers by providing guidance with documentation, meetings, procedures in the disciplinary process, and mediation as needed. Ensures documentation is properly recorded and maintained.
                              • With assistance from HR team, oversees, evaluates and administers accurate employee position descriptions and a meaningful performance review process for all employees. Works with department managers to lead the process and timing of reviews. Coaches and guides managers on performance evaluation process and protocols.Employee Life Cycle Management
                                • Develops, leads, and executes strategies, initiatives, policies and systems to support all HR functions of the agency through the employment life cycle in accordance with best practices, agency strategies, employment laws, and regulatory licensing requirements.
                                  • Works with CEO and department managers to ensure optimal organizational design, development and growth strategies including positions, promotions, and compensation adjustments. Ensures that compensation and benefit changes are in alignment with comparative markets and assists on forecasts for approved fiscal budget.
                                    • Works with CEO on designing and maintaining organizational plans and structures that are responsive to growth, succession, and other organizational needs. Stays abreast of and recommends best practices related to competitive compensation and benefit offerings and organizational structures in the nonprofit sector.
                                      • Designs, evaluates and oversees programs for the recruitment, onboarding, training, support, and retention of all exempt and non-exempt employees and childcare volunteer positions to achieve and maintain fully-staffed departments and appropriate childcare ratios. Implements strategies for sourcing and attracting qualified candidates, including for difficult-to-fill positions.
                                        • Ensures compliance of employee and volunteer records and is HR lead for all employee and volunteer HR files and/or census audits conducted by licensing entities, benefits vendors, and other authorized parties.
                                          • Oversees employee relations issues including complaints, mediations, and terminations, and works with department managers to advise appropriate parties regarding the basis of the complaint and any resulting action. Spearheads remediation efforts to retain employees when appropriate. Oversees and analyzes exit interviews with departing employees, evaluates trends, and shares insights and recommendations with leadership. Compensation, Benefits and Payroll Management
                                            • Designs and maintains an employee benefits program that attracts and retains exceptional and diverse talent. Oversees benefits administration, including annual review of plans and premium costs; researching and recommending alternatives; advising leadership regarding relevant benefit trends; and maintaining vendor relationships. Coordinates with CFO to ensure alignment with the fiscal budget and financial position of the organization.
                                              • Oversees employee benefits eligibility, enrollment, and communications. Communicates benefit changes to CFO and HR team.
                                                • Oversees communication regarding personnel, pay and benefit changes, including notification to vendors, updates in personnel portals and notification to CFO for invoice reconciliation.
                                                  • Oversees payroll vendor and processing, including payroll changes; adding new hires; producing payroll reports; managing compensation changes; and timely distribution of payroll, W-2s, and 1099s.
                                                    • Oversees administration of worker's compensation, unemployment, short- and long-term disability filings, FLSA, ADA, Equal Pay Act, EEOC, and PTO-related programs.General Duties
                                                      • Supports reporting and updates to the Board of Directors and assigned committees in relation to HR strategy, culture, DEI, mentorship programs and other initiatives as assigned.
                                                        • Participates as HR Lead in inter-departmental meetings and responds promptly to requests related to HR matters including budget planning, grant applications, and resource deployment including but not limited to Leadership Team, Management Team, and others as assigned.
                                                          • Strives to be culturally competent and supportive of diversity in employee and volunteer programs and policies, service to clients, and all professional interactions.
                                                            • Attend and assist with the organization and execution of Providence House special events including Annual Luncheon, Deck the House, and other speaking engagements or fundraising events as assigned.
                                                              • Assist with childcare and other duties as needed.Required Qualifications:
                                                                • Minimum requirement of undergraduate degree in human resources or related field; master's degree preferred.
                                                                • S/PHR and/or SHRM S/CP strongly preferred.
                                                                  • Minimum of five years of progressively-responsible experience in human resources, ideally as a human resource director or manager.
                                                                  • Non-profit experience in a licensed setting and budgeting experience preferred.
                                                                  • Computer proficiency in MS office suites, database software programs and ADP.
                                                                  • Excellent verbal and written communication skills
                                                                  • Ability to interface and work effectively with all levels of the organization from volunteers and childcare workers to Board members.
                                                                  • Must be available for some weekend and evening work to accommodate 24/7 operations and occasional local travel.
                                                                  • Meet 40 lbs. lift requirementPreferred Skills and/or Personal Characteristics
                                                                    • Strong analytical and project management skills.
                                                                    • Exceptional judgment, and excellent decision-making abilities in complex situations.
                                                                    • Attention to detail and accuracy.
                                                                    • Good time management and organizational skills.
                                                                    • Flexibility in adjusting to agency needs.
                                                                    • Positive, collaborative, team-oriented approach with a focus on unified culture and strategy.
                                                                    • Responsive and timely in completing projects and reporting.
                                                                    • Ability to think creatively.Work EnvironmentThis job operates in a professional office environment. In order to successfully perform the essential functions of the job, this role routinely uses standard office equipment not limited to but including: computers, phones, fax machine, printer/copier/scanner, and surveillance cameras.EEO StatementProvidence House is committed to promoting a diverse environment and is proud to provide equal employment opportunities to all individuals regardless of their race, color, religion, creed, gender, age, sexual orientation, national origin, differing abilities, marital status, veteran status, genetic information or any other characteristic protected by federal, state, or local law. In addition, reasonable accommodations for qualified individuals with disabilities may be made to perform the essential functions of the job.

Keywords: Provhouse, Cleveland , Human Resources Director, Executive , Cleveland, Ohio

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