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Sportsbook Manager (Rocket Mortgage FieldHouse)

Company: Caesars Entertainment
Location: Cleveland
Posted on: March 19, 2023

Job Description:

WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.

BEHOLD! Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a Sportsbook Manager at Rocket Mortgage Fieldhouse in Cleveland, Ohio. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.

What You Will Do:

  • Effectively manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service
  • Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms
  • Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike
  • Manage all aspects of our sports betting equipment
  • Demonstrate leadership and ensure operational effectiveness which will yield a successful operation
  • Generate opportunities to maximize handle, profitability, and promotion of the Brand
  • Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always
  • Ensure betting control guidelines are adhered to within the sports book.
  • Foster an environment focused on customer service and compliance.
  • Develop skills and knowledge of the sports book team
  • Plan and execute an effective staffing model, keeping in line with an approved budget
  • Direct and motivate the relevant stakeholders during planning, execution, and opening
  • Establish and maintain effective and professional working relationships with internal and external contacts
  • Promote a positive image for the company within the industry and community
  • Additional duties as assigned What You Will Need...
    • 2+ years of management experience in a retail environment, preferably in a sports book
    • Must be able to work independently with minimal supervision
    • Must be confident in one's ability to assess situations and make informed decisions
    • Good interpersonal communication skills
    • Ability to manage relationships
    • Strong problem-solving skills
    • Ability to manage a diverse range of activities and effectively prioritize responsibilities
    • Successfully pass all onboarding requirements necessary for this job (drug screen, background, etc.) Essential Functions/Exposures:
      • Must be able to stand for extended periods of time
      • Must be able to lift, pull or push 25 lbs.
      • Must be able write for extended periods of time
      • Must be able to twist, bend or reach with no significant boundaries
      • This position may be exposed to a smoke-filled environment

        Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.

        At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.

        As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.

        Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!

        We have an immediate opening for a Sportsbook Manager role for our Rocket Mortgage Fieldhouse location!

Keywords: Caesars Entertainment, Cleveland , Sportsbook Manager (Rocket Mortgage FieldHouse), Executive , Cleveland, Ohio

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