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Director, IT End User Computing and Collaboration

Company: Levi Strauss & Co.
Location: Westlake
Posted on: January 26, 2023

Job Description:

JOB DESCRIPTIONYou're an original. So are we.We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.Where we lead, others follow. For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's -, Dockers -, Denizen - and Signature by Levi Strauss & Co.---At Levi Strauss & Co, we are revolutionizing the apparel business and redefining the way denim is made.We are taking one of the world's most iconic brands into the next century: -from creating machine learning-powered denim finishes to using block-chain for our factory workers' wellbeing, to building algorithms to better meet the needs of our consumers and optimize our supply chain.Our Director of End User Computing and Collaboration is responsible for the day-to-day support of desktops globally; improving the end user experience via Tech Stop and Deskside services; onboarding new employees and contractors with PCs, Phones or tablets to support the business; supporting our Executives around the globe from a PC/Mac and Collaboration perspective; managing Town Halls and webcasts globally and deploying / supporting new collaboration capabilities around the globe.Key Results:

  • On-Budget / On-Time project delivery.
  • 98% customer satisfaction on delivered solutions.
  • Poor call experience rates
  • Support all Town Halls and large webcasts with high quality and expertise
  • Provide an exceptional collaboration platform to allow LS&Co. to engage with anyone, at any time, around the globe
  • Meet or exceed all SLAs as outlined in the WiPro contract for End User ComputeKey Responsibilities:
    • Support and maintain the Mac and PC fleet globally
    • Maintain asset management of end user devices within 95% or greater accuracy
    • Deploy and maintain Collaboration tools globally to support the business
    • Provide white glove support for our GLT Executives
    • Provide high quality audio/video/lighting of Town Halls and large webcasts events
    • Analyze, test and integrate new collaboration solutions to meet the needs of the businessQualifications: -
      • College degree or equivalent work experience -
      • 15-20 years' experience managing global IT teams
      • 3-5 years' experience managing desktop or collaboration services
      • Demonstrated experience supporting end user solutions and driving customer satisfaction
      • Expert level knowledge of Cloud based collaboration solutions such as Microsoft Teams, SharePoint, Outlook, Yammer and OneDrive. -
      • Proven experience managing large webcasts with multiple presenters, embedded videos and real time polling
      • Strong experience deploying video meetings rooms and supporting Executive Boardrooms
      • Experience supporting end user devices (Mac, PCs, Tablets and Mobile Phones) to drive a positive customer experience working with IT.
        • Demonstrated experience in shifting work left to the Service Desk via automation and/or documented processes
          • Proven experience managing top executives with end user device issues, conference technology challenges and addressing other technology concerns in a timely and efficient manner
          • Strong verbal and written communication skills are necessary due to the dynamic nature of collaborations with Executives, customers, vendors, and other engineering team, solving complex business problems together
          • Strong planning and organization skills.Key partners & Interaction:
            • Internal: - Network team, Security team, Server team, GLT Admins.
            • External (if applicable): Microsoft, Unified CommunicationsWe put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. -Here's a small snapshot:
              • 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
              • Five hours of paid volunteer time per month with nonprofit organizations
              • Product discount of 50% off regular-price merchandiseCurrently, LS&CO requires proof of being fully vaccinated for COVID-19 as a condition of commencing employment, except in those jurisdictions where prohibited by law. Medical or religious accommodations, or other exemptions that may be required by applicable law, will be approved when properly supported. Further information is provided during the recruitment process.The expected starting salary range for this role is $138,000- $213,500. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on several factors including, but limited to, relevant education, qualifications, experience, skills, performance and business needs.Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role; details relating to a specific role will be made available upon request.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.EOE M/F/Disability/VetsLOCATIONWestlake, TX, USAFULL TIME/PART TIMEFull time

Keywords: Levi Strauss & Co., Cleveland , Director, IT End User Computing and Collaboration, Executive , Westlake, Ohio

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