Director, IT End User Computing and Collaboration
Company: Levi Strauss & Co.
Location: Westlake
Posted on: January 26, 2023
Job Description:
JOB DESCRIPTIONYou're an original. So are we.We're a company of
people who like to forge our own path. We invented the blue jean in
1873, and we reinvented khaki pants in 1986. We pioneered labor and
environmental guidelines in manufacturing. And we work to build
sustainability into everything we do. Our brands stand for freedom
and self-expression around the world.Where we lead, others follow.
For more than 160 years, we've used the strength of our brands to
lead with our values and make an outsized impact on the world. We
employ more than 15,000 people globally to support our great
brands: Levi's -, Dockers -, Denizen - and Signature by Levi
Strauss & Co.---At Levi Strauss & Co, we are revolutionizing the
apparel business and redefining the way denim is made.We are taking
one of the world's most iconic brands into the next century: -from
creating machine learning-powered denim finishes to using
block-chain for our factory workers' wellbeing, to building
algorithms to better meet the needs of our consumers and optimize
our supply chain.Our Director of End User Computing and
Collaboration is responsible for the day-to-day support of desktops
globally; improving the end user experience via Tech Stop and
Deskside services; onboarding new employees and contractors with
PCs, Phones or tablets to support the business; supporting our
Executives around the globe from a PC/Mac and Collaboration
perspective; managing Town Halls and webcasts globally and
deploying / supporting new collaboration capabilities around the
globe.Key Results:
- On-Budget / On-Time project delivery.
- 98% customer satisfaction on delivered solutions.
- Poor call experience rates
- Support all Town Halls and large webcasts with high quality and
expertise
- Provide an exceptional collaboration platform to allow
LS&Co. to engage with anyone, at any time, around the
globe
- Meet or exceed all SLAs as outlined in the WiPro contract for
End User ComputeKey Responsibilities:
- Support and maintain the Mac and PC fleet globally
- Maintain asset management of end user devices within 95% or
greater accuracy
- Deploy and maintain Collaboration tools globally to support the
business
- Provide white glove support for our GLT Executives
- Provide high quality audio/video/lighting of Town Halls and
large webcasts events
- Analyze, test and integrate new collaboration solutions to meet
the needs of the businessQualifications: -
- College degree or equivalent work experience -
- 15-20 years' experience managing global IT teams
- 3-5 years' experience managing desktop or collaboration
services
- Demonstrated experience supporting end user solutions and
driving customer satisfaction
- Expert level knowledge of Cloud based collaboration solutions
such as Microsoft Teams, SharePoint, Outlook, Yammer and OneDrive.
-
- Proven experience managing large webcasts with multiple
presenters, embedded videos and real time polling
- Strong experience deploying video meetings rooms and supporting
Executive Boardrooms
- Experience supporting end user devices (Mac, PCs, Tablets and
Mobile Phones) to drive a positive customer experience working with
IT.
- Demonstrated experience in shifting work left to the Service
Desk via automation and/or documented processes
- Proven experience managing top executives with end user device
issues, conference technology challenges and addressing other
technology concerns in a timely and efficient manner
- Strong verbal and written communication skills are necessary
due to the dynamic nature of collaborations with Executives,
customers, vendors, and other engineering team, solving complex
business problems together
- Strong planning and organization skills.Key partners &
Interaction:
- Internal: - Network team, Security team, Server team, GLT
Admins.
- External (if applicable): Microsoft, Unified CommunicationsWe
put a lot of thought into our programs to provide you with a
benefits package that matters. Whether it is for medical care,
taking time off, improving your health or planning for retirement,
we've got you covered. -Here's a small snapshot:
- 401K match: $1.25 for every $1.00 you contribute up to the
first 6% of pay you save.
- Five hours of paid volunteer time per month with nonprofit
organizations
- Product discount of 50% off regular-price merchandiseCurrently,
LS&CO requires proof of being fully vaccinated for COVID-19 as
a condition of commencing employment, except in those jurisdictions
where prohibited by law. Medical or religious accommodations, or
other exemptions that may be required by applicable law, will be
approved when properly supported. Further information is provided
during the recruitment process.The expected starting salary range
for this role is $138,000- $213,500. We may ultimately pay more or
less than the posted range based on the location of the role. The
amount a particular employee will earn within the salary range will
be based on several factors including, but limited to, relevant
education, qualifications, experience, skills, performance and
business needs.Levi Strauss & Co. (LS&Co.) offers a total
rewards package that includes competitive pay, incentive plans, and
a wide array of benefits designed to help you and your family stay
healthy, meet your financial goals, and balance the demands of your
work and personal life. Available benefits vary depending upon the
specifics of the role; details relating to a specific role will be
made available upon request.Note: No amount of pay is considered to
be wages or compensation until such amount is earned, vested, and
determinable. The amount and availability of any bonus, benefits or
other form of compensation and benefits that are allocable to a
particular employee remains in the Company's sole discretion unless
and until paid and may be modified at the Company's sole
discretion, consistent with the law.EOE
M/F/Disability/VetsLOCATIONWestlake, TX, USAFULL TIME/PART TIMEFull
time
Keywords: Levi Strauss & Co., Cleveland , Director, IT End User Computing and Collaboration, Executive , Westlake, Ohio
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