Community Relations Director
Company: American House Senior Living Communities
Location: Macedonia
Posted on: January 26, 2023
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Job Description:
:Community Relations Director Position Summary:Under the general
direction from the Regional Sales Director, with support from the
Executive Director, the Community Relations Director assumes the
overall responsibility for Sales and Marketing of their community.
As an advocate for potential residents, the Community Relations
Director shares information about the community, gives tours to
potential residents and their family members, and works with the
Executive Director to create and maintain an inviting and welcoming
community to all residents.Qualifications and Required Experience
for Community Relations Director:Excellent communication skills and
a compassion for older adults.Must possess valid driver's
license.Previous sales and/or marketing experience in healthcare or
service related setting.Excellent computer skills, working
proficiency in Microsoft Excel and Microsoft Suite of
products.Knowledge of the physiology and psychology of the older
adults and the needs of the caregiver.High degree of interpersonal
relationship skills.Strong organizational and time-management
skills.Considerable initiative, judgment, and leadership
skills.Problem solving and logic skills.Primary Responsibilities
for Community Relations Director:Ensure effective communication to
Leadership team regarding marketing, sales, and occupancy
issues.Develop and implement marketing plans.Organize and manage a
successful networking and community outreach program.Effectively
track and cultivate all prospects utilizing the sales
software.Ensure that a census of budgeted occupancy or higher is
maintained.Monitor and manage the marketing budget.Set, track, and
accomplish goals on a timely basis for completed calls, mailings,
leads generated, appointments set, presentations, and closings as
outlined within Monthly Marketing Plan.Maintain a thorough working
proficiency on the lead management system.Develop a rapport and
positive relationship with prospective residents and
families.Ensure that model suites are well maintained.Assist in the
planning and implementation of in service training, touring, and
presentations.Provide tour training and customer service training
to staff.Make written and weekly oral reports and meet as directed
with the Executive Director.Oversee and/or coordinate new resident
move-in process with appropriate team members.Work in conjunction
with other members of the Leadership Team.Conduct effective sales
meetings.Submit recommendations to the Executive Director for the
budget completion, equipment, and supplies.Ensure adequate supplies
and equipment is available to meet the day-to-day operational needs
of the Community Relations Department.Participate in weekly
occupancy call and focus calls as required.#indhpCompany
Overview:Founded in 1979, American House Senior Living Communities'
vision is to provide high-quality housing for senior at a price
affordable for retirees and their families. That vision of
excellence has endured for nearly 40 years and expanded to serve
residents at a number of senior housing communities. Our mission is
to enrich the lives of those we serve, providing an environment
that fosters meaningful relationships. Our vision is to be an
innovative senior housing company that created sustainable
excellence and stakeholder value, with an unparalleled commitment
to passionate care provided by compassionate people.
Keywords: American House Senior Living Communities, Cleveland , Community Relations Director, Executive , Macedonia, Ohio
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