Consumer Insights Manager- REMOTE
Company: Ryder System
Location: Cleveland
Posted on: August 7, 2022
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Job Description:
**Current Employees:**If you are a current employee at Ryder
(not a Contractor or temporary employee through a staffing agency),
please click here
(http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to
Workday to apply using the internal application process. To learn
how to apply for a position using the Career worklet, please review
this quick reference guide
(https://rydersystems.service-now.com/sys_attachment.do?sys_id=a39f83621bd99050632a4223cd4bcb91)
._Job Seekers can review the Job Applicant Privacy Policy by
clicking HERE. (https://ryder.com/job-applicant-privacy-policy)_You
are the driving force behind our company.Start your career with
Ryder today!**Summary**A successful person in this role will
passionately speak the voice of the customer to drive, inspire and
influences decision making that propels Ryder's business forward.
Success is measured by the ability to translate voice of the
customer into sales and profit and to ultimately drive a strong
ROI.***** REMOTE work from HOME*******Essential Functions**+ Lead
the Voice of Customer program for 2-3 business units (e.g., FMS,
SCS, DTS, Rental, etc.). Be the subject matter expert and first
point of contact for business stakeholders (e.g., frontline
managers to c-suite). Core responsibilities include: 1) preparing
and delivering actionable insights reports for stakeholders
including senior leadership 2) proactively raising suggestions to
enhance the ROI of the program 3) monitoring the health of the
program and owning resolution of any issues and 4) managing
external consultants (e.g,., Medallia, Survox, Kantar) and internal
partners (e,g., Ryder IT, SSC Agents) that support each program+
Design and execute qualitative & quantitative customer interviews
to inform business decisions and product strategies. Qualitative
projects will center around gauging customer viewpoints on various
topics through targeted interviews with internal and external
customers. Quantitative projects will consist of utilizing survey
tools to draft questions, program and deliver to the intended
audience.+ This position works directly with directors and other
leaders to identify goals of each survey, create questions based on
research, conduct interviews, collect survey results, build out
reports, and present feedback to the leadership team.**Additional
Responsibilities**+ Performs other duties as assigned.**Skills and
Abilities**+ Excellent project management skills This role will be
managing multiple priorities as well as working and leading across
teams and meeting deadlines+ Excellent collaboration skills and
ability to work successfully with cross-functional teams+ Strong
communication skills This role will be providing insights to
mid-level and executive management both through presentations and
in writing Having a story telling mindset is a plus+ Skilled with
data and spreadsheets and exhibits a strong attention to detail+
Comfortable with ambiguity and problem solving without having every
piece of detail; has a natural curiosity and desire to learn+
Experience with CX or Voice of Customer program (e.g., Qualtrics or
Medallia) advanced required+ Designing and conducting customer
interviews such as IDIs, discovery meetings, focus groups or
similar intermediate preferred+ Designing and conducting
quantitative online surveys intermediate preferred+ Microsoft Excel
and PowerPoint intermediate required**Qualifications**+ Bachelor's
degree required Business, Research, Math, Sociology, Psychology+
Master's degree preferred Business, Research, Math, Sociology,
Psychology+ Seven (7) years or more In one or more of the below
role:Client side insights/strategy experienceSupplier side
insights/strategy client facing experience (not sales or business
development)Management consulting experienceVoice of Customer
experiencerequired+ Experience with CX or Voice of Customer program
(e.g., Qualtrics or Medallia) advanced required+ Designing and
conducting customer interviews such as IDIs, discovery meetings,
focus groups or similar intermediate preferred+ Designing and
conducting quantitative online surveys intermediate preferred+
Microsoft Excel and PowerPoint intermediate required**Travel:**
1-10%**DOT Regulated:** None**Job Category:** Market Research &
Data AnalyticsRyder is proud to be an Equal Opportunity Employer
and Drug Free workplace. All qualified applicants will receive
consideration for employment without regard to race, religion,
color, national origin, sex, sexual orientation, gender identity,
age, status as a protected veteran, among other things, or status
as a qualified individual with disability._Job Seekers can review
the Job Applicant Privacy Policy by clicking HERE.
(https://ryder.com/job-applicant-privacy-policy)_#wd
Keywords: Ryder System, Cleveland , Consumer Insights Manager- REMOTE, Executive , Cleveland, Ohio
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