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Manager of Trust and Safety (Content Moderation)

Company: Robinhood
Location: Westlake
Posted on: June 26, 2022

Job Description:

Your day-to-day will involve


  • Building Robinhood's Content Moderation team from scratch, including getting the opportunity to hire and build an entire team from the ground up
  • Owning the team responsible for providing Content Moderation Operations for all Robinhood Products with Content Moderation needs
  • Acting as the main driver for figuring out our Content Moderation Ops strategy and acting as the accountable individual for the success of the function
  • Working with cross-functional partners to drive alignment and consensus on operational readiness for key launches and developments
  • Developing and executing on all new moderation workflows, as well as content development, training, and other activities
  • Serving as the final escalation point for all high-priority Content Moderation issues
  • Collaborating with the Vendor Relationship Management team to ensure the proper implementation of the Content Moderation Policy

    About you:

    • Minimum of 7 years of proven experience in Content Moderation and/or Customer Support in a technology firm
    • Experience scaling teams across multiple workflows and various channels of support
    • Excellent oral and written communication skills
    • Outstanding leadership skills
    • Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization

      Bonus points:
      Colorado Residents Only: In accordance with Colorado state law, Robinhood provides an estimate of the pay range associated with this role. In Colorado, the target salary for this position is 134,000 to 158,000. Pay is based on several factors, including but not limited to education, work experience and certifications. Successful candidates for this role are eligible to participate in Robinhood's equity plan. Please note that this information is only provided publicly for candidates in Colorado, but the role is open to candidates outside of Colorado as well.

Keywords: Robinhood, Cleveland , Manager of Trust and Safety (Content Moderation), Executive , Westlake, Ohio

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