Customer Success Project Manager

Company: OnShift, Inc
Location: Cleveland
Posted on: May 16, 2022

Job Description:

Job DescriptionThe OnShift Customer Success Project Manager oversees various internal projects to ensure they align effectively with the organization's mission and the strategic goals. The Project Manager will then monitor the progress of several projects within their program to make sure they follow this direction and exceed these goals. The ideal candidate has the ability to set clear vision, adept at simplifying the complex, and able to collaborate well across a highly matrixed organization. The successful candidate will possess a strong strategic approach, analytical skills, project management experience, leadership ability, and cloud services industry knowledge. WHO WE AREOnShift is a B2B Software Company headquartered in the theater district of Cleveland, Ohio. We are a remote-first organization using the office as a hub for innovation, collaboration, meetings, and social interaction. Along the way we've secured notable awards, some of them include 2021 Top Workplaces in Northeast Ohio and 2021 Weatherhead 100. We're growing fast, we love what we do, and we do it with passion.Since our inception, OnShift has been uniquely dedicated to the needs of the long-term post-acute healthcare and senior living workforce. We recognize that employees are the greatest asset, and today it's more critical than ever to attract and retain staff members. Our HCM software solutions are designed to deliver operational excellence while improving the daily lives of healthcare employees, so they can focus on what matters most—delivering quality care to patients and residents.As an organization, we value people who are dedicated and innovative and we reward them with challenging work, competitive pay, solid benefits, equity participation, career growth, and personal development.OUR COMMITMENT TO DIVERSITYOnShift understands that diverse teams who feel a sense of belonging create a better employee experience, have more fun at work, drive better business results, and create more innovative products. OnShift is committed to continuously evaluating and improving our Diversity, Inclusion, and Belonging efforts through our internal Diversity, Inclusion, and Belonging (DIBs) initiative. A DAY IN THE LIFE

• Defines and executed on internal projects initiated by leadership to support the transformation initiatives.
• Conducts end to end program management of one or more programs containing multiple large projects, or portfolio management of a large scope entire portfolio that are company-wide, cross functional and/or strategic in nature.
• May also manage one or more portfolios which includes identifying, prioritizing, authorizing, managing, and controlling projects, programs, and other related work to achieve strategic business objectives.
• Directs cross functional teams to complete projects and program deliverables within allotted timeline and budget.
• Work with external vendors and internal stakeholders to champion project/program(s) across the entire organization.
• Develops detailed work plans, schedules, estimates, resource plans, and status reports.
• Conducts program meetings and is responsible for program tracking and analysis.
• Ensures adherences to quality standards and reviews project/program deliverables.
• Provides technical and analytical guidance to project team, including program/project management best practices.
• Recommends and takes action to direct the analysis and solutions of problems. DO YOU HAVE WHAT IT TAKES?
  • Bachelor's degree or equivalent work experience
  • 3-5 years of experience in a SaaS or software development IT Project Management role
  • High-level management and leadership skills
  • Ability to schedule and manage tasks effectively
  • Conflict resolution and problem-solving skills
  • Risk management
  • Written and verbal communication skills
  • Cost control and budgeting skills
  • Teamwork and motivational skills
  • Organizational and multitasking skills EEO STATEMENTWe believe in equal employment and advancement opportunities for all people, based on ability, potential and record of accomplishment.

Keywords: OnShift, Inc, Cleveland , Customer Success Project Manager, Executive , Cleveland, Ohio