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General Manager/ Operating Partner

Company: Sonic Drive-In
Location: Cleveland
Posted on: November 22, 2021

Job Description:

Position: General Manager/Operating Partner Immediate Supervisor: Market Supervisor/Multi-Unit Supervisor Status: Exempt Position Summary: This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in's operations and employees. Essential Job Duties: * Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in's assistant managers and employees * Manage drive-in employees' compensation levels pursuant to company guidelines * Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience * Manage opening and/or closing duties * Handle and properly escalate guest issues/concerns * Handle and properly escalate employee issues/concerns * Manage, plan, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service * Lead regular team meetings to ensure employees are focused on operational standards and guest service * Manage and maintain all drive-in recordkeeping * Prepare and maintain all necessary operational reports * Develop, implement, and manage action plans regarding local marketing and business performance * Ensure proper maintenance of drive-in and equipment * Supervise and manage vendor performance * Comply with and enforce all company policies, procedures, and operational standards * Ensure compliance with all applicable federal, state, and local laws * Manage regular cleaning and sanitation duties pursuant to operational standards * Regular attendance ADDITIONAL DUTIES: * As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards * As needed, perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards * Move and stock food product weighing up to 50 pounds * Perform other job-related duties as assigned or required Time/Shift Expectations: Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays Qualifications and Job Requirements: * Education * Required - High school diploma or equivalent * Preferred - Advanced studies in business, restaurant management, or related fields * Experience * At least three years of restaurant management experience (QSR preferred) * Experience running a restaurant shift without supervision * Experience recruiting, interviewing, hiring, and managing employees * Knowledge/Skills * Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.) * Knowledge of federal, state, and local health and safety laws and regulations * Basic computer, math, accounting, and reading skills * Effective verbal and written communication skills * Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

Keywords: Sonic Drive-In, Cleveland , General Manager/ Operating Partner, Executive , Cleveland, Ohio

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