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IT Manager

Company: BoxCast
Location: Cleveland
Posted on: April 10, 2021

Job Description:

As an IT Manager, you will be leading our Internal Systems team to build tools and automation that supports BoxCast's rapid growth. You will help your colleagues as the number of new customers skyrockets by building systemstools they can use to manage accounts, troubleshoot live video streams, export data to business intelligence tools, etc. Your team will recommend ways to improve processes by writing scripts to automate common tasks and glue together incompatible systems as we scale up. As an IT Manager, you will also be responsible for the office network and administration of company-wide systems and tools. You'll configure systems to meet policy requirements, provision user accounts, make test backups, monitor for incidents, and troubleshoot problems. You will recommend technology improvements and act as the primary liaison for IT vendors contractors. What You'll Do Act as Agile Product Owner for the Internal Systems team Select and prioritize software development initiatives that best support company goals Write and approve user stories with acceptance criteria and develop test cases Maintain a clean, organized, prioritized, and healthy product backlog in JIRA Propose, track, and report on OKRs (Objectives and Key Results) Build a great team and guide each team member Ensure you have the right people in the right seats and hire great people Foster a collaborative, team-first culture focused on excellence Establish a trusting relationship with each direct report Grow, mentor, and lead individuals professionally Manage IT systems Administrate the office network and company-wide systems and services Manage IT vendor contractor relationships (pricing, renewals, SLAs, etc.) Plan evaluate new systemsservices to make buybuild recommendations Track inventory of information, systems, and hardwaresoftware assets How Yoursquoll Display Our Values Integrity Lead by example with personal integrity in all ways. Ensure that team members exhibit this standard of integrity and are always acting in the best interest of internal stakeholders and customers. Collaboration Work with other departments and Agile team product owners across the organization in a service-mindset to ensure your team is helping them achieve shared goals. Judgement Make sound business decisions to prioritize and balance multiple competing needs in the best interest of customers, partners, and BoxCast. Understand the pros cons of different technology options to recommend what serves the company best. Achievement Passionate about supporting people with tools that truly help them to do their job better and grow the company. Innovation Create an environment that fosters learning, creativity, and smart risk-taking. Look for ways to meaningfully improve systems and processes. Need to Haves Bachelor's degree in computer or information science (or a similar field) 3+ years of experience in management Experience working in an agile environment Proficiency in the entire software development lifecycle Demonstrated ability to coach others to success Excellent communication and project management skills High attention to detail and process Nice to Haves Experience with AWS, Golang, JavaScript, Terraform, andor Docker. Experience with network andor systems administration Experience in a startup tech environment BoxCast is an easy-to-use, flexible live video streaming solution for organizations. Launched in 2013, BoxCast is a proud member of the rapidly-growing tech community in Cleveland, OH. BoxCast is proud to be an Equal Employment Opportunity employer.

Keywords: BoxCast, Cleveland , IT Manager, Executive , Cleveland, Ohio

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