Director- Cleveland Retail
Company: Tiffany & Co
Location: Cleveland
Posted on: February 25, 2021
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Job Description:
Category: Retail (Sales & Operations) Location: United States -
Ohio - Cleveland Posted Date: February 2, 2021 Tiffany & Co--- the
name instills images of Beauty, Romance and the iconic Blue Box. It
is a Symbol of Excellence. For 175 years, Tiffany has created a
legacy of exquisite designs and romantic ideals. Tiffany & Co.'s
rich heritage of celebrated artists, historic milestones and
magnificent jewelry creates the foundation from which our employees
build upon each day. Tiffany employees are passionate, kind and
professionally committed. We hold ourselves and our co-workers to
very high standards. We continually educate ourselves about new
merchandise collections, cultures and the evolving luxury market.
Our respect and love for the brand creates a workplace like no
other. We expect our employees to deliver the Tiffany Experience to
each and every customer and Tiffany is committed to creating an
organization that recognizes and rewards excellence in service of
this promise. For us, it is a dream to be associated with a company
that is forever aligned with exquisite craftsmanship, timeless
design and a dedicated commitment to corporate sustainability.
Responsibilities The Director will effectively lead, develop and
support the sales and/or operations of a Tiffany store to meet
and/or exceed sales and profitability targets. S/he is a strong,
decisive and collaborative leader who builds a climate of service
excellence and leads the team to deliver extraordinary customer
experiences and partners with the Market Vice -President. The
Director is a dynamic and inspiring leader who embodies the Tiffany
Cultural Values: Honor the Customer, Think Boldly, Lead with
Passion, Do the Right Thing, and Be Brilliant Together. Sales:
Deepen the relationship with our customers to achieve sales plan
and drive lifetime loyalty and spend. Identify business
opportunities and implement actions to consistently achieve or
exceed monthly, quarterly and annual store sales plan. Direct
managers to drive client development activity among individual team
members to cultivate new and existing clients. Demonstrate sales
leadership by playing an active role on the sales floor and
managing client relationships personally. Manage and motivate the
team to drive business through key product pillars. Service:
Elevate the in store experience by consistently delivering
memorable moments. Lead, model and coach based on TEI (Voice of
Customer Survey) feedback and elevate the Tiffany Experience Index
by keeping the survey questions in mind. Ensure continuous Guest
Experience management presence on the sales floor, coaching the
team on the Power of Blue selling ceremony and ensuring Tiffany
customer experience expectations are being delivered at all times.
Optimize hospitality and store amenities to create unique
experiences. Take action on TEI performance and client feedback to
improve customer service. Talent: Elevate and hire talent to ensure
a winning team and create a best in class service & selling
organization. Develop and execute a Talent Action Plan for the
store. Accurately assess capabilities and build robust development
plans to grow talent at all levels and assist career growth.
Continuously encourage, coach, and provide qualitative feedback,
utilizing reward and recognition as well as performance management
process to improve team engagement and performance. Network and
recruit to build a pipeline of diverse, multi-lingual, highly
skilled talent.-- Qualifications Required Qualifications: Minimum
of 7-10 years of sales management experience in retail or luxury
retail or relevant customer related experience (e.g., hospitality).
Proven track record in sales generation, managing the achievement
of sales goals. Flexibility to work non-traditional hours,
including days, nights, weekends and holidays. Proven ability to
develop new opportunities and maintain client relationships while
ensuring brand recognition and penetration in market. Proficiency
with Microsoft Office, Word, Excel, Outlook, Visio, Power Point,
Client tracking systems and Point of Sales (POS) system.
Flexibility to work in various roles based on business needs (i.e.,
on the sales floor, operations, etc.). Must have authorization to
work in the United States or in the country where the position is
based. Preferred Qualifications:
Keywords: Tiffany & Co, Cleveland , Director- Cleveland Retail, Executive , Cleveland, Ohio
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