ClevelandRecruiter Since 2001
the smart solution for Cleveland jobs

Retail Outlet Sales and Operations Manager

Company: Bob's Discount Furniture
Location: North Olmsted
Posted on: January 17, 2020

Job Description:

Outlet Sales and Operations Manager

Outlet Sales and Operations Managers are TEAM members within the Bob's Discount Furniture organization and play a vital role by assuring stores receive inventory, stage and sell merchandise in a manner consistent with the Company's vision; assisting and enabling stores to achieve established sales /operations expectations and minimizing shrink while achieving Customer Experience guidelines as defined by the Company.

The primary function of an Outlet Sales and Operations Manager is to establish a cohesive TEAM that works efficiently and effectively to support store location outlet sales and back-end operations. Responsible to directly manage and motivate teams, to plan, direct and coordinate back-end operations and sales to meet or exceed operational goals, sales goals and the Company's vision by working seamlessly with store management to maintain warehouse safety, outlet standards, merchandising standards, receiving and inventory guidelines and to perform day to day back-end operations and sales according to established Company guidelines.

The Outlet Sales and Operations Manager maintains a significant visible presence on the sales floor and warehouse to drive productivity and sales, to assist with customer experience opportunities timely and effectively while promoting and exhibiting The Bob's Way. The Outlet Sales and Operations Manager is responsible for the success and development of sales associates and in achieving location goals.

The Outlet Sales and Operations Manager is responsible for maintaining the integrity of location inventory, including appropriate tracking, take with and inventory accounting processes and validates merchandise is received, tagged and staged to achieve optimum sales levels at all times. Outlet Sales and Operations Manager enforces safety, and all other policies and procedures and takes immediate action to report and correct violations.

The Outlet Sales and Operations Manager will recruit, hire and train direct report outlet sales associates developing and maintaining a TEAM focused on delivering The Bob's Way to Customers, while ensuring departments are staffed and scheduled at all times to meet business needs and Company objectives. The Outlet Sales and Operations Manager conducts regular department meetings to review progress and keep associates abreast of Company initiatives.

The Outlet Sales and Operations Manager will complete annual reviews in a timely manner and continually assess the performance of outlet sales associates and support staff working to promote productivity, efficiency and sales. The Outlet Sales and Operations Manager will partner with Store and Human Resource Management to evaluate, recommend and execute appropriate employee discipline and is responsible for all new hire orientations in accordance with established company guidelines.

Outlet/Warehouse Standards

  • Clean and organized backroom by identifying and maintaining areas to handle assembly, staging, trash repair, incompletes and trash for return.
  • Showroom is clean, neat, organized with a layout that is logical, setup per sales performance and inventory ownership.
  • Price tags are accurate per pricing guidelines, readable and displayed neatly
  • Huddles and Drills foster a culture of sales customer experience and personal accountability
  • Maximizing trailer plan and forecast product needs per sales trends and performance with space allocation
  • Insuring an organized and timely flow of outlet goods from the trailer to the sales floor, ensuring staging for replenishment
  • Minimize trash and returns with focus on repairs and incomplete process

    Major Duties and Responsibilities

    • Develop and manage a TEAM that is aligned with the Company's values and vision
    • Keeping backroom cleaned and organized and up to standard
    • Observe, implement and maintain safety requirements.

      • Drive sales and operations according to the Bob's Way
      • Analyze reports to maximize back end operations and sales efficiency and productivity.
      • Maintain Outlet and Warehouse Readiness
      • Responsible for inventory cycle counts, insures they are executed in a timely and accurate manner throughout the year
      • Other duties as assigned
      • Inventory Control Policy and Procedures
      • Receiving
      • Returns
      • All Inbound and Outbound Logistics

        Knowledge, Skills and Abilities

        • Proven ability to use sound judgment and decision making
        • Proven ability to analyze complex problems and recognize root cause
        • Proven ability to set clear goals and expectations
        • Proven ability to communicate effectively and utilize communication tools appropriately
        • Proven ability to exceed customer satisfaction
        • Proven ability to manage and improve process
        • Proven ability to manage and develop talent
        • Proven ability to motivate self and others
        • Excellent time management skills
        • Ability to use critical thinking

          Reporting Relationships

          • Reports to: Store Manager
          • Positions reporting to this position: * Product Leads, Outlet Leads, Product Associates, Outlet Sales Associates*may vary by location

            Desired Qualifications

            • Experience managing, developing and motivating a Team
            • Bachelor's degree or equivalent
            • Sales experience
            • Proven successful back end or logistics experience
            • 2-5 years Managerial experience preferable in a retail and/or warehouse environment


              Bob's Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.

Keywords: Bob's Discount Furniture, Cleveland , Retail Outlet Sales and Operations Manager, Executive , North Olmsted, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Product Cybersecurity Connected Ecosystem Program Manager
Description: Product Cybersecurity Connected Ecosystem Program Manager ENG About GM There's never been a more exciting time to work for General Motors. To achieve our vision of a world with Zero Crashes, Zero Emissions (more...)
Location: Warren
Posted on: 01/26/2020

IT Manager
Description: IT Manager Information Technology IT Manager is responsible for
Company: Riggio Distribution
Location: Detroit
Posted on: 01/26/2020

Director of Solutions Engineering
Description: Kelly Services is currently seeking a Director of Solutions Engineering for one of their top logistics clients in the Greater Pontiac, MI area.Job ResponsibilitiesResponsible for the Customer specific (more...)
Company: Kelly Services
Location: Pontiac
Posted on: 01/26/2020

Email Marketing Manager / Web Design
Description: Candidate must reside in Metro-Detroit ROLE AND RESPONSIBILITIESBe More Digital, LLC is a local performance marketing agency that is seeking an experienced email marketing manager and web designer.This (more...)
Company: Be More Digital, LLC
Location: Birmingham
Posted on: 01/26/2020

Field Market Access Director
Description: In this role, you'll strategize and work collaboratively and cross-functionally with the Managed Markets and Sales teams to gain and maintain appropriate product access and coverage for our client. You (more...)
Company: Syneos Health Communications
Location: Detroit
Posted on: 01/26/2020

WorkWeek / Cycle Manager (Outage)
Description: The future is bright at DTE Energy We are one of the largest Fortune 500 diversified utilities in the United States with an aspiration to be the best-operated energy company in North America and a force (more...)
Company: DTE Energy
Location: Newport
Posted on: 01/26/2020

Accounting Manager/Supervisor
Description: Ref ID: 02250-0011319394Classification: Accounting Manager/SupervisorCompensation: 80000.00 to 90000.00 yearlyOperations ManagerA successful organization that will recognize your efforts is working (more...)
Company: Robert Half
Location: Troy
Posted on: 01/26/2020

Communications Manager
Description: As a Communications Manager you're passionate around driving Populus Groups culture, brand, values, and business objectives through communications. You ll do this by acting as Populus Group s lead for (more...)
Company: Populus Group
Location: Troy
Posted on: 01/26/2020

Vice President, Automotive Strategy (SISW-PLM)
Description: VICE PRESIDENT AUTOMOTIVE STRATEGY The Vice President of Automotive Transportation Strategy Position is responsible for running the Industry business development position for the Automotive and Transportation (more...)
Company: Siemens
Location: Livonia
Posted on: 01/26/2020

Technical Product Manager - Advanced (SISW-PLM)
Description: Siemens Digital Industries Software is seeking a dynamic and motivated professional to join the Simcenter STAR-CCM Technical Product Management group to help shape the long-term strategy for data analysis. (more...)
Company: Siemens
Location: Northville
Posted on: 01/26/2020

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Cleveland RSS job feeds