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Field Service Engineer

Company: ITW
Location: Cleveland
Posted on: May 16, 2022

Job Description:

Company Description

ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $14.1 billion in 2019. The company's seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW's approximately 45,000 dedicated colleagues around the world thrive in the company's decentralized and entrepreneurial culture.

LOMA Systems, an ITW Company, is the world's leading engineering and manufacturing company specializing in metal detection, X-ray inspection, checkweighers, combination systems and more for the pharmaceutical, packaging and food industries - all Designed to Survive -

Just about any product you will have bought in a supermarket has to be checked to ensure it is free from contamination (i.e. metal, glass, stone, plastic) and is to the quality intended. LOMA Systems' equipment is installed in many food production facilities around the world to protect us as consumers. You will get exposure to an industry you did not even know existed!

Job Description

Candidates: This position is remote in nature and can be based out of Cleveland, Columbus, Dayton or Cincinnati areas.

The Field Service Engineer (FSE) services our Metal Detection, X-Ray and Checkweiging products at Loma's customer sites throughout USA. The FSE does so in a manner consistent with Loma Systems policies and procedures while delivering exceptional customer service and promoting Loma Systems as the best in class operator.

Responsibilities

  • Travel and deliver efficient field support to our customers in the food and pharmaceutical industries.
  • Verify that machines are operating at peak efficiency by proper calibration and testing.
  • Commission and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites.
  • Accurately document and report all service related activities. These include, but are not limited to submitting Electronic Service Reports, Calibration Reports and Expense Reports at appropriate intervals per company established procedures.
  • Promote sales of additional Loma product offerings such as service contracts, new equipment leads, spare parts kits, etc.
  • Provide timely feedback on equipment reliability and design.
  • Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties.
  • Maintain all company property, including laptop, cell phone, safety equipment and tools in good working condition.
  • Exercise safe working practices and procedures at all times.
  • Conduct on-site training with customer's personnel to ensure proper operation of equipment.
  • Hold meetings with customers, including scope and exit meetings.
  • Participate in the rotation of weekend on-call duties and after-hours phone support.
  • At Loma's team environment, frequently communicate between the field and the internal office support staff on technical related issues.
  • Attend refresher training classes and FSE meetings with other service team members to promote continuous improvement of technical and non-technical skillsets.
    Qualifications
    • High school diploma required. Associates degree from a technical school preferred.
    • Minimum 3 years of previous experience in field customer service work or 4 years of military experience required.
    • Knowledge of and experience in diagnosing, troubleshooting and repairing electro-mechanical equipment in the field and ability to identify root-cause.
    • Take pride in being organized with regards to completion of paperwork, expense reports, etc.
    • Must be self-motivated with an inner drive to exceed expectations.
    • Ability to read, comprehend and interpret complex technical information involving mechanics and electronics. This includes interpretation of schematics and electrical diagrams.
    • Professional communication with an ability to resolve customer issues and defuse conflict.
    • Must be capable of a desire to learn a diverse set of products and continually improving product knowledge
    • Strong ability to use electronic test equipment such as Multi-meters.
    • Ability to accept changes in a fast paced and changing environment; enjoy taking a hands-on approach in solving problems.
    • Work independently with little supervision while managing difficult and high-pressure customer situations.
    • Proficient with office software applications required.
    • Ability to work overtime and weekends.
      Physical & Environmental Requirements
      • Must have a valid driver's license and a good driving record.
      • Must be able to travel extensively (80% or more approximately) as required to service our customers.
      • Must be able to work within tight spaces and environments that may be noisy, odorous, dusty, cold and hot on a regular basis.
      • Must be able to lift and/or move up to 60 lbs. regularly.
      • Must be able to stand for long periods of time as well as walk, twist, bend, kneel, crawl, crouch, reach, climb and work in awkward positions on a regular basis.
        Additional Information

        Loma Systems, an ITW Company, is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

        If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please call the Loma Human Resources Dept. at (630) 240-9571 to request assistance. No other requests will be acknowledged.

        ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

        As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

        All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Keywords: ITW, Cleveland , Field Service Engineer, Engineering , Cleveland, Ohio

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