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IT Operations Engineer, USA, Remote Working

Company: Metric Gaming
Location: Cleveland
Posted on: January 16, 2022

Job Description:

We have offices in London, Las Vegas and Uppsala and would appreciate to see you in one of them or working remotely from the place you prefer.

Overview

Are you keen to be in a growing team in a dynamic company? Keen to see your efforts contribute to the growth of a fast paced dynamic innovative company. Join our experienced team and help us support highly innovative high-volume, high-availability betting system services and people. We here at Metric Gaming take pride in our meritocratic environment - there will be opportunities to grow your role and responsibilities.

Founded by World Poker Tour champion Martin de Knijff and run by former Executives of some of the most established operators in the industry, Metric is a B2B company that prides itself on thinking B2C. Having developed into one of the most compelling and dynamic independent sports betting suppliers in the industry, the Companys mission is to develop into the leading mainstream sports betting provider with a reputation for building high quality, bespoke and innovative products.

In this exciting mission, Metric is expanding its IT Ops support team and wants you, if you are a talented IT Support professional with provable experience who thrives in a dynamic environment.

Scope of the Role

Working closely with the Head of IT Ops, Lead Developer and system architects you will help build and support high performance technology for worldwide gaming companies. You will work within a tight team in a fast paced, rewarding, supportive and collaborative environment. You will be able to learn from the team and to develop your skills.

The key to this challenging position is that it requires a talented individual with a conscientious and a service oriented attitude willing to work with their colleagues to provide a first rate IT support service in a secure and compliant manner. You should be passionate about learning and using technology to deliver a first rate service to not only our team members but also our customers. You can expect a highly varied position, a great team environment with many challenges, opportunities and rewards in an internationally growing organisation.

We develop an exciting range of software for online sports betting, based on a Cloud based platform.

Key Duties & Responsibilities

  • End user support 1st and 2nd and 3rd line incident resolution
  • Operational monitoring of network services, and responding to incidents, events, problems and escalations, diagnostics
  • Maintain Windows, access authentication and Azure AD policy
  • Assist in preparation for security and compliance audits. Champion a secure IT workplace.
  • Laptop support, deployments, Windows and Mac.
  • Service deployments and releases
  • Use your troubleshooting and triage skills to provide assistance in solving production and customer issues
  • Collaborate with team members to continually improve standards, technology, processes and tools to make teams more efficient
  • Documenting and communicating IT self help information, fact sheets and other technical documentation.
  • Build good relationships with your colleagues and peers.
  • ad hoc project work

    Skills & Experience
    • Problem solving skills, sense of quality and attention to detail
    • Team player
    • Proven to be Service focused
    • Experience in automated desktop deployment and MDM and MAM technologies such as MS Intune
    • Windows AD, authentication
    • Demonstrable Networking and firewall diagnostic skills
    • Understanding of web technologies front end and back end, storage
    • Experience of Kubernetes, GitLab, for deployments. (Training will be given)
    • Experience with virtualization and scripting
    • Good communications skills in both oral and written English ( B1 Level )
    • Eager to learn

      Nice to have
      • Has worked in a regulated or highly governed IT environment
      • Understanding of application architecture and of working with cloud environments
      • Experienced working with containerized environments
      • Experience working with Linux and with Apache Kafka
      • Basic understanding of modern IT methodologies and frameworks (Agile, ITIL, DevOps etc)

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Keywords: Metric Gaming, Cleveland , IT Operations Engineer, USA, Remote Working, Engineering , Cleveland, Ohio

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