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GI Clinical Education Specialist (Cleveland, OH)

Company: Philips
Location: Cleveland
Posted on: May 26, 2023

Job Description:

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*.--- Employees may request a reasonable accommodation. --- *Montana employees are currently excluded from this requirement at this time.
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.--- You may contact 888-367-7223, option 5, for assistance.
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.
The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips' purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.
You are responsible for

  • Teach assigned number of clinical courses throughout the year at the Philips training centers or symposium locations

  • Ensure upgrades are performed within the contractual timeline

  • Delivers engaging on-site Clinical Services solutions, education, and training

  • Participate in New Product training initiatives, support all service-related customer system issues requiring on-site clinical support

  • Provides the highest-level customer experience for on-site training and customer communication

  • Creates a safe and cohesive learning environment in which learners share ideas, apply knowledge, give feedback and make reflections on their work

  • Provides feedback to learners and evaluates performance throughout the learning event

  • Reviews feedback from learners and compiles and analyzes data and recommends changes to learning services as appropriate

  • Effectively communicates project status, issues, and delays with internal team

  • Builds communication among learners and encourages collaboration

  • Proficient in areas of specialization

  • Demonstrates good judgement in selecting methods and techniques for obtaining solutions

  • Ensure revenue and expense targets are met.

  • Drive attendance to Philips Service courses through developing relationships with customers to ensure they are fully utilizing Service entitlements in a manner that supports their clinical Service needs.

  • Uses proper materials, student support systems, technical methods, learning management systems, learning strategies and assessment techniques.

  • Successfully manage all company assets: system, transducer, phantom, & laptops inventory: zero lost equipment, equipment maintained as new and in top physical condition, classrooms are well maintained and properly taken care of

  • Attend and actively participate on monthly calls with counterparts to discuss the territories/opportunities and develop collaborative strategies.

    To succeed in this role, you'll need a customer-first attitude and the following

    • Effective communication skills - verbal and written

    • Effective time management and organizational skills

    • Previous classroom teaching experience preferred

    • Previous presentation experience required

    • Commercial medical equipment business experience preferred

    • Ability to assess customers' education needs

    • Ability to create learning objectives based on customer needs

    • Proficient computer skills

    • Communication and collaboration skills with multiple organizational levels

    • Customer focused/Customer experience/Customer Mindset

    • Ability to be managed remotely

    • Ability to work in ever changing environments

    • Flexibility and tolerance of ambiguity

    • Detail oriented with excellent organizational skills


      • Associates typically required; Bachelor's degree preferred or equivalent experience

      • Have and maintain ARDMS/ CCI certification or equivalent.

      • Have and maintain the advanced registry certification per modality if applicable

      • CTT+ (Certified Technical Trainer) preferred


        • At least 5 years clinical experience as an RDMS/ CCI Sonographer

        • Experience as clinical preceptor providing education strongly preferred

        • Thorough understanding of: Advanced clinical applications and 3D/4D as it applies to General Imaging and Obstetrics and Gynecology/ Echocardiography

        • Working knowledge of: 3D/4D acquisition, manipulation and quantification along with extensive anatomical knowledge as related to modality

        • Thorough understanding of any of the following applications is preferred: MSK ultrasound, Fetal echocardiography and or Breast ultrasound, pediatric/ congenital echocardiography

          US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
          Company relocation benefits will not be provided for this position. For this position, you will reside in or within commuting distance to Cleveland, OH.
          Why should you join Philips?
          Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
          Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.
          It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
          As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
          Equal Employment and Opportunity Employer/Disabled/Veteran

Keywords: Philips, Cleveland , GI Clinical Education Specialist (Cleveland, OH), Education / Teaching , Cleveland, Ohio

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