Account Manager (Build) - (US & CAD - Remote)

Company: Kanopi Studios
Location: Cleveland
Posted on: May 16, 2022

Job Description:

This position is open to applicants in the US and Canada

About Our Company

Kanopi Studios is a Design, Development & Support Agency with a fully distributed team of people who are experts in Drupal & WordPress.

Our clients have a mission; we design, build and support websites that help their mission thrive.

But we want our employees to thrive as well. Because our team members do great work for great clients, Kanopi works hard to support them in their careers as they continue to create a better web.

As a result, our business continues to grow, and so must our team. We're excited to announce this opportunity to join our team as a Build Account Manager.

About The Job

The ideal Account Manager will be a proactive self-starter who understands business in general, is an excellent communicator with a commitment to client satisfaction, and a keen observer of society and trends, specifically among our clients' target audiences. The goal is to keep clients or accounts as long as possible. Tasks may involve project management and assisting the PMs in your pod, strategic planning, sales support, product design, service application, logistics, process support, sales, and marketing.

Individuals with strong interpersonal skills-empathy, emotional intelligence, verbal skills, and flexibility will thrive in this role. Availability and flexibility are crucial to handling various duties pertaining to Kanopi, your team, and clients served by your team members. Attention to detail is also essential. When challenges occur, Account Managers have enough context to understand why and know what to do, preventing similar situations in the future.

This role reports to the Director of Project success, working on net new builds.

Your typical work week may include:

• Leading and participating in team and client meetings effectively and efficiently
  • Keeping your project team well informed of project changes, and changes within the organization that affect daily operations
  • Resolving and/or escalating project concerns in a timely fashion
  • Understanding how to communicate difficult/sensitive information tactfully and effectively
  • Being able to articulate technical challenges or limitations when communicating with client teams in a way that is easily understood by those with limited expertise
  • Collaborating with various internal departments to ensure that customer requests are fulfilled, and client relationships are strong
  • Leaning in to resolve customer complaints or needs and supporting the team members within your pod
  • Collaborating with Project Managers to identify resources and assist with resourcing
  • Removing ambiguity and blockers getting in the way of the execution of deliverables
  • Working to build positive and trusting relationships with client teams
    • Understanding the internal team's needs throughout the project life cycle, acting as an advocate for their efforts, and coordinating support
    • Taking accountability for the overall success of their team's projects
    • Ensuring internal reviews and revisions of deliverables are appropriately managed for team success
      • Assisting with scope, effort assessment, and project plan development needed for proposals
      • Staying within budget estimates by assisting in budget allocation, identifying potential areas of scope creep, and other potential issues
      • Reviewing sales initiatives and contracts for accuracy
        Collaborate with the Director of Project Success on the following
        
        • Maintaining awareness of new and emerging technologies and industry best practices that may apply to client engagements
        • Understanding the abilities and limitations of industry-standard technologies at a high level
        • Proactively identifying, advocating for, and acting on areas of internal and process improvement
        • Providing insights into technology trends and solutions
          
          About The Compensation & Work Requirements
          
          This position is full-time. Salary and compensation are commensurate with experience. Not to worry. The pay is competitive and what you'd expect for this role. This is a 100% remote role, but you must live and be able to work in North America.
          
          NOW... LET'S TALK ABOUT YOU!
          
          Requirements
          
          We are looking for candidates who have:
          
          • Proven account management or other relevant experience
          • Deep understanding of WordPress and/or Drupal
          • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
          • Experience in delivering client-focused solutions based on customer needs
          • Excellent listening, negotiation, and presentation skills
          • Excellent verbal and written communications skills
          • Ability to thrive in a results-driven environment
          • Ability to prioritize among competing tasks
          • Critical thinking and problem-solving skills
          • Exceptional time and project management skills.
          • Ability to improve upon inefficient processes
          • Keen attention to detail and adherence to deadlines
          • Proven problem-solving abilities, intelligence, and initiative
          • Ability to thrive under pressure and easily adjust focus between shifting priorities
            
            At Kanopi, we believe a variety of backgrounds, experiences, and voices make for a better workplace. We strongly and enthusiastically encourage people of color, individuals who identify within and beyond the LGBTQ+ spectrum, women, and people with disabilities to apply.
            
            Benefits
            
            Fully Remote: Work where and when you do your best. It's about feeling connected to others, having a flexible schedule and staying healthy.
            
            Top Talent: Since we are not limited by walls, our ability to hire the best is limitless. Collaborate, learn and surround yourself with a strongly skilled and diverse team.
            
            Travel: Love to see the world? So do we. Just find a place with good wifi, get connected and make great work happen!
            
            This job description is intended to describe the general nature and level of work performed by those assigned to this classification. This job description in no way states or implies that these are the only duties to be performed by those occupying this position. The job description and job functions described herein are subject to possible modification by Kanopi Studios in accordance with applicable federal, state and local laws.
            
            No agencies, recruiters or overseas applicants (for consideration, applicants must live in the US or Canada).

Keywords: Kanopi Studios, Cleveland , Account Manager (Build) - (US & CAD - Remote), Design, Graphic Design & CAD , Cleveland, Ohio