Customer Service Representative - Full Time
Company: Mancan
Location: Saint Clairsville
Posted on: February 27, 2026
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Job Description:
Job Description Job Description Job Title: Customer Service Rep
Location: Wheeling, West Virginia Job Type: temp to hire Pay Rate:
$17.75 Schedule: Monday-Friday 8a-5p POSITION SUMMARY: The Customer
Service Representative is responsible for answering phone calls in
prompt and courteous manner to achieve contractual obligations.
Responsible for answering Member's and Provider's questions with a
quick and accurate response. They are also responsible for timely
completion of all correspondence, faxes, emails, voicemail and
reporting functions associated with the Customer Service
Department. QUALIFICATIONS REQUIRED: (Education, Experience,
Skills) 1.High School Graduate: prefer 1-2 years college with
interest or concentration in health field 2.Strong ability to
relate with a variety of people in a non-judgemental manner
3.Strong organizational, verbal and written communication skills
4.Possess some knowledge of the health care system 5.Personal
Computer (PC) and Keyboard skills 6.Proper usage of the English
Language 7.Courteous manner/even temperament 8.Excellent
communication skills QUALIFICATIONS DESIRED: (Education,
Experience, Skills) 1.Previous call center experience 2.Medical
Terminology 3.CPT and ICD-9/ICD-10 Coding 4.Familiar with medical
and hospital claims 5.Familiar with Prescription Coding (NDC)
6.Familiar with Coordination of Benefits Ruling ESSENTIAL FUNCTIONS
AND RESPONSIBILITIES: 1.Takes an average of 40-60 calls daily 2.Has
established adequate proficiency in using the application necessary
to perform the functions of a Customer Service Representative
3.Maintains monthly monitoring score of 90% accuracy or above on
the 17 Points of Excellence 4.Demonstrates a complete understanding
of departmental policies and procedures 5.Able to perform assigned
tasks with minimal supervision 6.Meets requirements on annual
performance evaluation 7.Consistently displays a positive attitude
and acceptable attendance 8.Increasing improvement in performance
and job knowledge 9.Documents calls according to departmental
guidelines. How to Apply: Visit Mancan Staffing Employment Agency
in person during their operating hours: Address: 1224 Chapline St.
Wheeling, WV 26003 Operating Hours: Monday - Friday 9:00 am - 3:00
pm Required Documents: When applying in person, please make sure to
bring the following documents with you: -2 forms of government ID
-Resume For Additional Information: If you have any further
questions or need additional information about the position, feel
free to contact Mancan Staffing at (304) 232-0028. Please note that
temporary-to-permanent positions are subject to availability, so
it's essential to apply promptly and contact Mancan Staffing for
the most up-to-date information. We do offer our temporary
employees full benefits such as paid vacation, holidays, 401K, as
well as vision/dental/medical. Some of the best companies in the
area use Mancan including Fortune 500 companies. It is a great
opportunity for you to get your foot in the door with some of the
areas top companies. DINDC
Keywords: Mancan, Cleveland , Customer Service Representative - Full Time, Customer Service & Call Center , Saint Clairsville, Ohio
