Customer Service Representative - State Farm Agent Team Member
Company: Candice Stryker-Irlbacher - State Farm Agent
Location: Elyria
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Benefits: Hiring bonus 401(k)
Bonus based on performance Competitive salary Flexible schedule
Opportunity for advancement Paid time off Training & development
ABOUT OUR AGENCY: With 19 years of experience in the insurance
industry, Candice leads our dedicated team including Don, who
manages office services; Terry, specializing in life sales; Nancy,
handling customer service; Danielle, focusing on property and
casualty sales; and Jessica, our office manager. We offer employee
benefits including vacation, paid time off, and a retirement match
to support work-life balance and financial well-being. Our agency
values a collaborative office culture, emphasizing mutual respect
and teamwork. We are also actively engaged in community
involvement, participating in local events and charitable
initiatives to make a positive impact. ROLE DESCRIPTION: As a
Customer Service Representative - State Farm Agent Team Member with
Candice Stryker-Irlbacher - State Farm Agent, you will generate the
kind of exceptional customer experiences that reinforce the growth
of a successful insurance agency. Your attention to detail,
customer service skills, and desire to help people make you a fit.
You will enhance your career while resolving customer inquiries,
coordinating with other agency team members, and anticipating the
needs of the community members you support. We look forward to
connecting with you if you are the customer-focused and empathetic
team member we are searching for. We anticipate internal growth
opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES: Answer customer inquiries and provide policy
information. Assist customers with policy changes and updates.
Process insurance claims and follow up with customers. Maintain
accurate records of customer interactions. QUALIFICATIONS:
Communication and interpersonal skills. Detail-oriented and able to
multitask. Previous customer service experience preferred.
Keywords: Candice Stryker-Irlbacher - State Farm Agent, Cleveland , Customer Service Representative - State Farm Agent Team Member, Customer Service & Call Center , Elyria, Ohio
