Customer Relations Representative - State Farm Agent Team Member

Company: Robbie Anderson - State Farm Agent
Location: North Olmsted
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development "Money does not buy happiness, but happy people are usually successful and make money My job is to provide an environment where my employees want to show up every day, create a positive culture and thrive" - Robert Anderson, Owner/Agent About Us: Weve proudly been in business for 9 years, growing into a thriving agency with 13 team members across two offices. As a family-owned and operated business, were dedicated to creating a fun, exciting, and supportive work environment where our team can thrive. As a family-owned agency, we prioritize a collaborative and enjoyable workplace. Beyond work, we are deeply committed to giving back, supporting many local charities, and helping our communities thrive. About Me: I hold a BBA in Finance from Stephen F. Austin State University and an MBA in Finance/Accounting from the University of Houston. My background has shaped the way we operate our businesswith a strong focus on financial expertise, community engagement, and fostering a supportive team environment. Why Join Us? If youre looking for a career where you can grow professionally, make a meaningful impact in your community, and enjoy a positive and exciting work environment, wed love to have you join our team. ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Robbie Anderson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.

Keywords: Robbie Anderson - State Farm Agent, Cleveland , Customer Relations Representative - State Farm Agent Team Member, Customer Service & Call Center , North Olmsted, Ohio