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Clerk 2 Office for Accommodated Testing Part Time

Company: Case Western Reserve University
Location: Cleveland
Posted on: July 15, 2019

Job Description:

Save Education - High School Diploma or GED Skills - Copywriting - Customer Service - Microsoft Office POSITION OBJECTIVE Working under frequent supervision, the office clerk performs a variety of clerical duties and typing assignments to support the department. Duties include assisting the Office of Accommodated Testing and Services staff with facilitating testing for university students registered with accommodations. Working part-time, 5 hours a day, Monday through Friday. ESSENTIAL FUNCTIONS 1. Facilitate accurate distribution of exam materials to students testing with the Office of Accommodated Testing Services. Monitor student testing activity via cameras, making certain only authorized items are allowed into the testing room. Maintain the quiet space in the waiting area. (25%) 2. Answer incoming calls and transfer calls to other staff or departments when needed. Make appropriate appointments for staff using Google calendar. Welcome visitors, including faculty, staff, students and others. (20%) 3. Make copies of exam materials and place in appropriate envelopes for distribution on test day. Scan exam materials when needed, and file document in the designated drawers and email folders. (20%) 4. Maintain confidential student information and test records in the Accessibility Information Management (AIM) program. Refer to AIM data to answer questions. (10%) 5. Maintain the organization of the testing materials as directed by staff. Sort exam packets alphabetically in the appropriate spaces. Provide the correct completed exam packet to faculty or teaching assistant and ensure the signature of receipt for the materials. (10%) NONESSENTIAL FUNCTIONS 1. Use historical information to trace information pertaining to exams that were picked up from the Office of Accommodated Testing Services using receipt of exam materials binders, when an inquiry is made. (5%) 2. Send email correspondence to student, faculty and staff when needed. (5%) 3. Perform other duties as assigned. (5%) CONTACTS Department: Daily contact with departmental administrative staff and student employees for accommodated testing and accommodated services related activities and general front office operations. University: Frequent contact with Faculty for accommodated testing related activities. Occasional contact with Division of Student Affairs staff and other departmental staff for campus related activities. External: Occasional contact with shredding service staff to greet and allow access to the shredder box and delivery service staff to greet and sign for packages. Students: Daily contact with students to administer exams. SUPERVISORY RESPONSIBILITY This position has no direct supervision of staff employees. QUALIFICATIONS Experience: 1 to 1.5 years of related experience required. Education/Licensing: High School education required. REQUIRED SKILLS 1. Knowledge of Microsoft Office. Ability to learn and use the Accessibility Information Management and Student Information System programs. 2. Must demonstrate a willingness to learn the testing process with instruction from staff and use of operational manual. 3. Demonstrated ability to interact with individuals with various types of disabilities. 4. Strong customer service skills. Ability to work in fast-paced environment, as a member of a team. Must demonstrate ability to be detail oriented, be able to communicate issues clearly, and maintain a positive welcoming attitude. 5. Ability to operate copy machines, to perform calculations, and produce documents. 6. Ability to meet consistent attendance. 7. Ability to effectively interact with colleagues, supervisors and customers face to face. WORKING CONDITIONS General office environment. Occasional delivery of exam packets to other departments across campus. Will be working at times outside of traditional office hours starting as early as 7 a.m. and working past 5 p.m.

Keywords: Case Western Reserve University, Cleveland , Clerk 2 Office for Accommodated Testing Part Time, Administration, Clerical , Cleveland, Ohio

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