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Salesforce Admin (Remote)

Company: Harte Hanks
Location: Cleveland
Posted on: November 22, 2021

Job Description:

Who we are
At Harte Hanks, we're building a modern behavioral marketing company, marrying our data-driven understanding of human behavior with a seamless connection to the consumer. Through digital, direct, sampling, fulfillment and customer care, we manage a full consumer experience that shortens the distance between behavior and action.
The Ask
We are looking for a creative and strategic SalesForce Admin to manage the day-to-day relationships with one of our most prestigious high-tech clients working as a primary lead for delivery and execution.
Who You Are
You are an expert at SalesForce and have advanced knowledge of SalesForce Marketing Cloud. You are a master at relationship building and coordinating between IT, Business, and 3rd party consultants to deliver business requirements and implementation enhancements. You excel at working in a dynamic environment and can keep up with changing priorities.
What You'll Do
Coordinate between IT, Business, and 3rd party consultants to deliver business requirements and implementation enhancements. You'll identify and document clear technical requirements and workflows as well as business objectives and reporting requirements of the internal customer. In addition, you'll develop clear implementation process for cross-functional team, ensure timelines are met, and provide clear updates are communicated to core stakeholders - both technical and nontechnical teams. You will conduct end to end troubleshooting to support Global teams.
What You Need
Education: Bachelor's Degree in related field
Experience/Knowledge/Skills
Excellent communication skills
3+ years of experience in the tech industry, with specific experience working in IT, platform automation, data analytics or operations
3+ years of experience using Salesforce.com and Service Cloud
Salesforce Admin Certification required
SQL Experience Required
Salesforce Marketing Cloud experience required
Additional Salesforce Certifications a plus
Aha And Jira Experience Preferred
Exceptional communications and presentation skills
Equal Opportunity Employer/M/F/H/V

Keywords: Harte Hanks, Cleveland , Salesforce Admin (Remote), Administration, Clerical , Cleveland, Ohio

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