Chief People & Business Operations Officer
Company: Destination Cleveland
Location: Cleveland
Posted on: April 17, 2024
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Job Description:
SUMMARY OF POSITIONThe Chief People and Business Operations
Officer (CPBOO) will be responsible for providing internal
leadership and strategic vision to Destination Cleveland. The CPBOO
will focus on creating alignment of vision, strategy, structure,
process, and people to ensure Destination Cleveland thrives and
adapts to meet the ever-changing needs of our community. Reporting
to the CEO and as a member of the executive team, the CPBOO will
have responsibilities including, but not limited to: leading and
overseeing all people (HR) and internal business operations on
behalf of the CEO. Scope includes strategy for diversity, equity,
inclusion & accessibility, people development & management, team
development, culture, organizational development and change
management, talent acquisition, employee relations, total rewards,
performance management, employee health & wellness, internal
communication, core business operations (physical building,
warehouse, employee/office guest experience, etc.), information
technology, compliance, and day-to-day finance leadership
oversight. This position will play a key role in setting and
executing human capital strategy and elevating business operational
excellence. RESPONSIBILITIES FOR RESULTSServe as member of the
executive leadership team to oversee all people, business
operations, technology, and financial activities for Destination
Cleveland. Responsible for organizational financial & budgetary
matters to include planning, implementation and compliance.
Interfaces with Destination Cleveland's Board of Directors and
City, County and State representatives, Destination Cleveland
members and key community stakeholders as needed.ESSENTIAL DUTIES
AND RESPONSIBILITIESResponsible for creating a future-looking,
holistic, and efficient business operations strategy for the
organization; including, HR/Talent, Organizational Operations, IT,
and finance. Implement and oversee the internal diversity, equity,
inclusion and accessibility strategy, work with the other members
of the executive team to create, define, and implement the external
DEIA strategy. Leads and ensures that all business operations,
structures, and processes at Destination Cleveland are efficient,
compliant, inclusive and that there is intentionality about
fostering this both with employees and the board level.Internally
focused, this role is responsible for ensuring the organization is
functioning at the highest level -----" aligning vision, internal
strategy, structures, and process to maximize innovation,
effectiveness, learning, performance and agility.Develop, implement
and maintain in collaboration with executive leadership a
formalized talent development plans for people leaders.
Operationalize formal and ongoing talent review processes on a
recurring cycle. Provide strategic direction to CEO and board of
directors' executive committee on formalized leadership succession
planning activities. Act as a human business partner to the
leadership team and CEO, as well as to all people leaders across
the organization. Provide coaching and advising as needed, and
partner with the organization's leadership in the development of
people related strategies. Enable people leaders via learning
experiences, development and coaching to support people in pursuit
of their highest potential. Act as the internal champion and
steward for culture. Assist the organization in being intentional
about the culture it desires and ensure all people-related systems
and approaches drive and support environmental goals. Lead all
change management and transformation efforts for the organization,
including communication planning. Serve and lead internal project
management office (PMO) as executive sponsor providing strategic
and tactical leadership to three dotted-line project managers
representing operating units.Develop and administer an effective
talent management program to ensure there is a strong team in place
to operate the business and to internally fill positions over time.
This will include succession planning, employee development and
external hiring strategies. Develop and implement training and
development programs to enhance employee skills and
competencies.Design total rewards (compensation and benefit
programs) to attract, motivate, reward and retain the industry's
top talent. Maintain a positive employee relations environment.
Foster a collaborative culture with a focus on individual and team
development and retention. Coach individuals in how to effectively
manage conflict. Providing a welcoming, caring environment for
employees when meeting with the HR team.Oversee the performance
management program for the organization which drives performance
and ongoing feedback to all levels of the organization, including
the identification of high-potential staff in a high-performance
organization.Continue to introduce best practices and innovative
ideas to the organization in all areas related to business
operations, people, process, and organization design.Ensure
compliance with all federal and state laws and regulations. Direct
compliance efforts of the organization.Establish and administer
team budgets within the Finance, Talent/HR, Operations, and IT
functions and direct these functions in accordance with that
budget.Manage and lead the Organizational Management division which
includes finance, information technology, operations and people
(HR). Drives innovation and best-in-class processes related to
physical building, all organizational operations and information
technology tactics and strategies maximize efficiencies and best
support Destination Cleveland's evolving needs. Lead and elevate IT
strategic and operational planning to prioritize information
technology initiatives, innovation, optimize network infrastructure
and systems.Assist in formulating the company's future financial
direction and supporting tactical initiatives.Collaborates with and
manages expectations of President & CEO.Other duties as assigned by
the President & CEO.QUALIFICATIONSTo perform this job successfully,
the employee must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
knowledge, skill and ability required. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions.10+ years of progressive HR generalist, HR and
business operations, organizational development/design or other
relevant HR experience, with at least 10+ years in a managerial /
leadership role.3+ years of experience utilizing core
organizational development competencies (i.e., relationship
building, trust building, emotional intelligence, change management
planning and execution, the ability to debate issues and add value
to the collective leadership team.)Demonstrated understanding of
state-of-the-art practices in all functional areas -----" people
and business operations.Demonstrated ability to craft and
articulate a strategic vision and proven experience with driving
that vision throughout the organization.Proven leadership track
record and the ability to provide strong rationale for chosen
positions.Demonstrated understanding of the risk management
components of this role and proven ability to mitigate risks for
the organization.Solid understanding of project management
principles, HRIS systems and experience with systems'
implementation; proficient with the software needed to run an
effective business and people operations function.Well-versed in
legal and regulatory matters that affect the workplace.Strong
financial acumen and ability to articulate financial implications
of decisions as well as collaborate with Finance on the impact of
practices on the bottom line.Demonstrated ability to manage
conflict at all levels in an organization while remaining in
control, measured, and fair to all.Demonstrated experience in
presenting to leadership, board members, internal and external
constituents.Proficiency in the Microsoft Office Suite.EXPERIENCE
AND EDUCATIONA Bachelor's degree in Business, Human Resources or a
related field. A Master's degree and/or JD is preferred, as is SHRM
or HRCI certification.PHYSICAL DEMANDSThe physical demands and work
environment described here are representative of those that must be
met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.Viewing computer monitorsSittingStanding for community
functions, presentations, etc.WORK ENVIRONMENT: Office environment;
moderate noiseCompensation details: 162000-186000 Yearly
SalaryPI822628cccde5-25660-34255963
Keywords: Destination Cleveland, Cleveland , Chief People & Business Operations Officer, Accounting, Auditing , Cleveland, Ohio
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