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Senior Credit & Collections Specialist

Company: Moen
Location: North Olmsted
Posted on: February 9, 2024

Job Description:

Company Description

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here

Job Description

The Senior Credit & Collections Specialist role will support our largest retail customer, Home Depot, in an EDI environment. This role will require an individual to use creative thinking and problem solving to address complex disputes. The ideal candidate will be able to leverage their analytical skills to drive resolution with customers while maintaining a high level of professionalism internally and externally.


This role is designated as a hybrid role which includes working at least 3 days per week (Tuesday, Wednesday, Thursday) in our main office located in North Olmstead, OH to foster better collaboration, connection, and innovation.


  • Manage the collection efforts for high volume retail/wholesale accounts receivable portfolio, greater than $30M.
  • Perform intricate research pertaining to complex customer disputes.
  • Process credits for receivables portfolio pertaining to authorized programs and billing discrepancies.
  • Administer rights and access to customer portals and train participants on it's functionality.
  • Identify unwarranted customer patterns and performs root cause analysis to resolve.
  • Maintain credit history files.
  • Manage the creation of and integrity of SOP documentation for complex accounts in conjunction with the SAP process Improvement Specialists.
  • Identify delinquent accounts requiring external collection efforts.
  • Review orders on credit hold and recommend appropriate course of action.
  • Analyze system data to improve Accounts Receivable metrics.
  • Participates and brings subject matter expertise to Lean and continuous improvement events.
  • Identifies areas of potential process improvement.
  • Assist Director of Credit and Collections with projects as requested.



    • Associate's degree or high school diploma/GED required.
    • Minimum of 5 years Finance and/or Credit experience is required
    • Experience with EDI processes


      • Bachelor's Degree
      • Familiarity with The Home Depot or similar customer

        Additional Information

        At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates' feeling of belonging at work.

        Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at to learn more

        Equal Employment Opportunity

        FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

        Reasonable Accommodations

        FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at and let us know the nature of your request along with your contact information.

Keywords: Moen, Cleveland , Senior Credit & Collections Specialist, Accounting, Auditing , North Olmsted, Ohio

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