Collections Manager

Company: United Consumer Financial Services
Location: Westlake
Posted on: November 26, 2022

Job Description:

*United Consumer Financial Services (UCFS)* has been a growing leader in the financial services industry for over 40 years as a subsidiary of a Fortune 100 company. We are dedicated to providing world-class service to our customers, enhancing the lives of those in our surrounding communities as well as being committed to the well-being, engagement and career development of our highly-valued workforce. Primary responsibility of the *Collections Manager* is to optimize (maximize within allocated resources) collections on low credit quality accounts. Secondary responsibility is to know all of our collection systems and procedures and back up the Director of Account Services. JOB DUTIES: * Continuous development and implementation of new collection strategies, processes and procedures to improve and optimize collections.
* Supervising, developing, motivating and optimizing performance of assigned personnel, including preparing staff performance reviews.
* Developing measurable goals and reporting on their status and results of collection activities for assigned area of responsibility.
* Compliance with collection laws and risk management of collection activities.
* First payment Defaults (FPD's) - Develop strategies to collect:
Early stage - before 30 days past due
Middle stage - before 60 days past due
Late stage or not going to pay - early out to collection agency; and
Reporting on reasons for not paying monthly to management
* Low credit quality contract collections:
More experienced collectors
Approaches, scripts, settlements, etc.
Not going to pay - early out to collection agency;
Reporting on reasons for not paying monthly to management.
* Recoveries:
Bankruptcies
Collection Agencies
Champion Challenger strategies with low performing agencies eliminated
Visits, audits and relationship management SKILLS & ABILITIES: * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* Ability to understand, analyze and assess risk factors on risk management reports.
* Ability to multi-task in a busy, fast-paced, sometimes stressful and noisy environment with frequent interruptions.
* Ability to communicate effectively on the phone and in person for up to 8 hours per day.
* Ability to work quickly in accordance with customers' time constraints.
* Ability to read, write and perform mathematical calculations.
* Ability to understand and follow UCFS policies, procedures and guidelines.
* Proficiency with a computer, including but not limited to Microsoft Office (Outlook, Excel, Word, Teams). MINIMUM QUALIFICATIONS: * BA/BS from four-year college/university in Finance, Business, or related field or equivalent experience.
* Strong knowledge required of regulations relative to debt collection such as CFPB rules, FDCPA, TCPA and Bankruptcy.
* Working knowledge of RMS collection recovery system (AS400 platform) preferred.
* Minimum of 5 years related (recovery, collections, finance, lending) experience; supervisory experience. WORKING CONDITIONS * This position operates in a professional office environment at UCFS offices in Westlake, Ohio.
* This is typically a full-time position, which is defined as being scheduled to work 40 hours or more per week. UCFS is open for operation 7 days a week. Occasional weekends may be necessary depending on business requirements. BENEFITS: * Health
* Dental
* Vision
* 401k
* Life Insurance
* Paid Holidays
* Vacation
& more indsp Job Type: Full-time Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday Ability to commute/relocate:
* Westlake, OH 44145: Reliably commute or planning to relocate before starting work (Required) Application Question(s):
* Please indicate your desired salary range. Work Location: One location

Keywords: United Consumer Financial Services, Cleveland , Collections Manager, Accounting, Auditing , Westlake, Ohio