Relationship Manager I - Business Banking
Company: PNC Financial Services Group
Posted on: June 25, 2022
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. We work together each day to
foster an inclusive workplace culture where all of our employees
feel respected, valued and have an opportunity to contribute to the
company's success. As a Relationship Manager I - Business Banker
within PNC's Business Banking organization, you will be based in
the Cleveland Market. PNC Business Bankers provide cash flow
solutions to businesses with annual sales from $1 million to $5
million. As a trusted advisor within a fast-paced, dynamic
environment you will leverage your business acumen to facilitate
cash flow conversations with clients and prospects. Additionally,
you will manage the on-going sales cycle to optimize the cash flow
of our business customers so they can achieve their goals. PNC's
targeted small business segments are Retail, Agricultural,
Healthcare, Manufacturing, Professional Services, Wholesale and
Women in Business. As a Relationship Manager in Business Banking
you will develop and cultivate Center of Influence (COI)
relationships to meet and exceed sales goals and business
objectives. You will work with internal services partners to
on-board and expand the business portfolio.
Handles relationship management activities with new and/or existing
clients in a book of business to grow sales, revenue and market
share with relevant sales goals. Typically works with clients with
basic levels of risk and complexity of needs. Generally works with
higher degree of supervision.
With direction, acquires and/or expands and retains client
relationships to generate revenue and deepen share of wallet.
Handles the origination, financial analysis, negotiation and
documentation of credit and non-credit products and services.
Manages risk/return and drives quality for new and/or existing
clients. Actively identifies and mitigates different types of risk,
such as regulatory, reputational, operational and credit risks.
Focuses on client opportunities by providing ideas and insights
based on an understanding of the client's needs and their financial
well-being. Focuses on increasing client engagement and
Builds an effective network of internal and external relationships,
such as community and industry relationships, to actively acquire
new clients and/or expand existing clients and enhance the client
experience. Focuses on bringing entire bank to the client by
presenting the full range of PNC's products and services. Leverages
reporting and sales tools to proactively identify and successfully
convert sales opportunities.
As defined with the business, demonstrates ability to analyze,
evaluate and mitigate credit risk by utilizing knowledge of credit
fundamentals and internal credit policies.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that
align customer needs and satisfaction as primary considerations in
all business decisions and able to leverage that information in
creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks
associated with their business objectives and activities to ensure
they adhere to and support PNC's Enterprise Risk Management
Business Acumen - Knowledge, insight, and understanding of business
concepts, tools, and processes that are needed for making sound
decisions in the context of the company's business; ability to
apply this knowledge appropriately to diverse situations.
Client Relationship Management - Knowledge and ability to determine
and satisfy client needs and maintain a partnering relationship
during engagements; includes influencing, communicating,
presenting, facilitating, managing and developing others.
Customer Experience Management. - Implements the strategies and
techniques used to ensure that customers have a positive experience
with the organization and its products and services at every touch
Decision Making and Critical Thinking - Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
Effective Communications - Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Prospecting. - Knowledge of prospecting principles, processes and
skills; ability to identify and engage potential customers in the
market. Build relationships and create opportunities. Plan,
strategize and target the right industries. Create value
propositions with impact.
Selling. - Applies knowledge of banking products and services to
meet customer needs and enable them to achieve their financial
goals. Identifies prospecting approaches to identify potential
customers and create opportunities to sell financial solutions and
ideas to customers.
Tech Savvy - Advise, educate and engage clients on a variety of
technological tools and resources allowing them to explore
solutions to achieve their goals and financial well being.
Roles at this level typically require a university / college
degree, with 3+ years of relevant / direct industry experience.
Certifications are often desired. In lieu of a degree, a comparable
combination of education and experience (including military
service) may be considered.
Additional Job Description
PNC offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC Financial Services Group, Cleveland , Relationship Manager I - Business Banking, Accounting, Auditing , Cleveland, Ohio
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