Company: Drury Plaza Hotel Cleveland Downtown
Posted on: January 16, 2022
1380 East Sixth Street - Cleveland, Ohio 44114
YOU BELONG AT DRURY HOTELS.
Getting a job is just the beginning. Finding a place where you
belong is what truly matters. Who you are and what you do makes a
difference at Drury Hotels. There's a place for you here today and
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued
for what you do and who you are ... and well compensated for all
- Incentives - Quarterly bonuses up to $1600/year (we succeed
together!) based on hotel results
- Work-life-balance - Flexible scheduling, paid time off, hotel
discounts and free room nights
- Career growth - Mentorship, cross-training, development plans,
management training, and more-over 200 internal promotions this
- Health and well-being - Medical, dental, vision, prescription,
life, disability and Team Member Assistance Program
- Retirement - Company-matched 401(k)
- Award-winning - Ranked among Forbes' Best Midsize Employers
(2021) and highest in Guest Satisfaction Among Upper Midscale Hotel
Chains by J.D. Power 16 years in a row (that's a record!)
BASIC FUNCTION & JOB DUTIES:
Performs all front desk related functions including but not limited
to checking guests in/out, promoting sales related programs,
maintaining guest records, cash handling, etc. Responsible for
auditing the previous day's receipts to verify and balance entries,
runs reports and verifies accuracy of information. May also assist
with set up of breakfast. May include food preparation, set up,
service and/or cleaning. Only team member on property for the
majority of the work shift and must be willing to and have the
ability to work alone. Responsible for guest safety and security
during overnight hours.
Ensures an exceptional guest experience by providing courteous,
efficient, friendly service to all guests and potential guests in a
professional manner. Responds promptly and efficiently to
inquiries, requests and complaints with a +1 Service Attitude.
Contributes to maintaining a positive work environment at all times
for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY :
Requires ability to take written and verbal direction and speak
English clearly and read English. Requires ability to relate to the
public in a warm, friendly manner in providing a hospitable
environment. Requires ability to give attention to detail and to
handle multiple tasks simultaneously and efficiently.
Requires thorough knowledge of Drury Hotels' policies and
procedures, for guest services. Requires ability to handle money,
make change and utilize office machines in the normal day-to-day
activities. Maintains the front desk lobby area in a clean and
organized manner. Complies with hotel's safety and security rules
and instructions in performing work efficiently while protecting
self, team members, guests and the hotel. Must be willing to and
have the ability to work alone as scheduled. At some locations, may
be the only team member on property during work shift.
Rise. Shine. Work Happy. Apply Now.
Keywords: Drury Plaza Hotel Cleveland Downtown, Cleveland , Night Auditor, Accounting, Auditing , Cleveland, Ohio
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