Collections Specialist Competitive Wage and Bonus Eligible
Company: Bridgestone Americas
Posted on: February 16, 2020
Company OverviewCredit First National Association is a private
label credit card bank and the consumer credit division of
Bridgestone Americas. The Bridgestone Americas family of
enterprises, including CFNA, is comprised of more than 50
production facilities and 55K employees throughout the Americas. We
provide the consumer credit solution for the Firestone Complete
Auto Care, Tires Plus, and Wheel Works brands, in addition to
customized retail credit services for more than 8,000 other tire
and automotive retailers nationwide. With competitive interest
rates, generous credit limits, and promotional financing, our 4.6
million cardholders enjoy greater purchasing power and financial
peace of mind.At our office in Cleveland, OH, more than 300
professionals gather each day to run a successful private label
credit card program. We invest in our community and strongly
believe that meaningful commitment to a wide variety of
philanthropic organizations builds a better world and a brand that
makes us proud.Position SummaryAre you looking for a friendly,
supportive work environment to showcase your collection talents?
Are you a goal-orientated individual who is motivated towards
achieving monthly performance bonuses, with the potential of
earning up to $1,200 bonus per month?At CFNA, we are looking for an
experienced, career-minded individual with a strong level of
integrity and a positive attitude to join us as a collections
specialist. To be successful in this role, you must be able to work
independently as well as part of a team. Utilizing your strong
negotiation and communication skills will benefit you in achieving
your monthly goals, increase your potential income and contribute
to the success of our company.Pay Rate: $14.00/hr plus up to $1,200
monthly bonus eligibility; bilingual Spanish earns $1.00 premium
per hr.Training: Mandatory 4 week training 8:00 AM 5:00 PM Monday
Friday beginning 3/10/2020.Available shifts:Mid-Shift: Monday
Friday 10:30 AM 7:00 PMLate shift: Monday - Friday 12:30 PM 9:00 PM
($0.75 pay differential)Voluntary overtime on Saturdays from 9:00
AM 1:00 PM (upon completion of training)ResponsibilitiesAs a
Collection Specialist, your responsibilities will include:
- Handling inbound calls and automated outbound dialing
- Working with customers to bring 30-60 day delinquent accounts
to a current status.
- Processing customer payments by credit card, debit card or
- Accurately documenting account information.
- Initiating account corrections or adjustments when
- Providing a positive customer
- High School diploma or GED
- Basic PC and typing skills and the proficiency to maneuver
multiple computer screens Qualifications:
- Excellent communication aptitude, including listening,
negotiations and written skills.
- Patience and the capability to manage stress.
- Dependability and a strong work ethic.
- Professionalism and openness with coaching and feedback.
- Appropriate work historyPreferred:
- Associates or Bachelors Degree
- One year of experience in a Collection/Call Center
environment.Bridgestone is proud to be an Equal Employment
Opportunity / Affirmative Action employer. It is our policy to
consider for employment all individuals regardless of age, color,
national origin, citizenship status, physical or mental disability,
race, religion, gender, sex, sexual orientation, gender identity
and/or expression, genetic information, veteran status, or any
other characteristic protected by federal, state or local
law.Employment EligibilityIf hired, a Form I-9 Employment
Eligibility Verification must be completed at the start of
employment. Temporary work authorization or the need for
sponsorship may disqualify you from employment.
Keywords: Bridgestone Americas, Cleveland , Collections Specialist Competitive Wage and Bonus Eligible, Accounting, Auditing , Strongsville, Ohio
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