Operations Supervisor
Company: Disability Solutions
Location: Massillon
Posted on: May 3, 2024
Job Description:
Republic Services is a leader in Environmental Services,
partnering with customers to create a more sustainable world.--We
are Sustainability in Action - our promise to be environmentally
responsible and to help our customers be environmentally
responsible too.--Why choose Republic?Joining Republic isn't just
about taking on a new job, it's about making a commitment to create
a more sustainable world together. Our people provide an essential
service, serving and impacting customers, neighborhoods, and
communities everywhere. --As a company, we are proud of our values
and encourage those who share in our aspirations to join our
team:
- We protect our colleagues and communities through safe
practices everywhere, every day.
- We are committed to serving our customers and communities by
going above and beyond to exceed expectations.
- We take action to improve neighborhoods and communities by
being environmentally responsible and creating a more sustainable
world.
- We are driven to deliver results in the right way.
- We encourage a human centered culture that honors the unique
potential and dignity of every person.POSITION SUMMARY:-- Within a
division, the Operations Supervisor - Hauling Operations is
responsible for supervising the collections activities in one or
more lines of business (commercial, residential, roll-off
(industrial) and/or container delivery and pick up) in a
geographically dispersed area. The Operations Supervisor oversees
drivers and helpers and works with the Operations Manager and
General Manager to implement tactical initiatives to drive
functional excellence and budget achievement. The Operations
Supervisor ensures adherence to all accident prevention programs
and leads operations to ensure compliance with all safety,
environmental, operating, regulatory, accounting, ethics, and other
standards. Responsibilities include the execution and delivery of
Safety, Customer Experience, and Efficiency while supporting a
culture of employee engagement.PRINCIPAL RESPONSIBLITIES:Safety
- Understand and provide leadership to achieve and communicate
about safety goals and objectives.
- Work to remove unsafe conditions or situations from drivers'
routes.
- Work--with--the sales-- team-- to-- identify-- and--
eliminate-- any-- unsafe-- conditions-- on-- new-- route
or--for--new customers.
- Partner with the maintenance department to ensure all equipment
remains in working order and in compliance with safety
standards.
- Oversee effective safety and accident prevention programs to
ensure all reasonable actions are taken to prevent accidents and
injuries; ensure a safe and productive work environment for all
employees; implement and maintain and effective loss control and
safety program.
- Engage assigned employees in active participation to instill a
culture of safety by demonstration of a personal commitment to safe
operations and active personal outreach to operational
employees.Customer Experience
- Provide service to all customers that meets or exceeds customer
expectations with regard to the entire customer experience.
- Understand missed pickup goals and meet or exceed expectations
related to those goals.
- Resolve unusual service---- requests, equipment breakdowns and
schedule changes with timely communications to all
stakeholders.
- Interact with customers to solve and rectify any issues and
improve the overall customer experience.
- Serve as a positive representative of the Company--to drive
customer satisfaction and--loyalty to the Company.------Efficiency
- Establish productivity goals where needed; ensure adherence to
operating standards; and manage labor hours and disposal expenses
per established and agreed plans.
- Lead drivers to exceed productivity goals and expectations for
all routes.
- Create, modify, and improve routes to maximize density and
improve efficiency.
- Reduce route hours to the extent possible with techniques such
as service conversions and container upsizing.
- Execute other operational plans to help achieve or exceed the
division's budgeted goals.
- Understand, support and--execute service delivery while
actively supporting maintenance and the operational role in fleet
quality and maintenance.Employee Engagement
- Create a collaborative, communicative team environment and
drive employee engagement with the Company.
- Build and develop talent on the team, understand employees'
career goals and provide coaching to get employees ready for
advancement with the Company.
- Perform other job-related duties as needed or
assigned.QUALIFICATIONS:
- Able to direct large staff.
- Is process-oriented and results-oriented in setting and
pursuing aggressive goals, demonstrating a strong commitment to
organizational success and marshaling resources to accomplish goals
and objectives.
- Demonstrated problem-solving, analytical, critical-thinking and
decision-making skills.
- Is collaborative; builds and works with teams.
- Creative thinker who challenges conventional solutions.
- Demonstrates and promotes ethical behavior.
- Has strong leadership skills and proven judgment of talent,
with an emphasis on hiring and developing high performance
teams
- 1 year of lead or supervisory experience.Pay Range:$57,610.00 -
$90,530.00Bonus Plan Details (if applicable):Bonus - MIP, 10%
AnnualRewarding Compensation and BenefitsEligible employees can
elect to participate in:--- Comprehensive medical benefits
coverage, dental plans and vision coverage.--- Health care and
dependent care spending accounts.----- Short- and long-term
disability.--- Life insurance and accidental death & dismemberment
insurance.--- Employee and Family Assistance Program (EAP).---
Employee discount programs.--- 401(k) plan with a generous company
match.--- Employee Stock Purchase Plan (ESPP).The statements used
herein are intended to describe the general nature and level of the
work being performed by an employee in this position, and are not
intended to be construed as an exhaustive list of responsibilities,
duties and skills required by an incumbent so classified.--
Furthermore, they do not establish a contract for employment and
are subject to change at the discretion of the Company.Republic
Services is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, gender, sexual orientation, gender identity or
expression, national origin, age, disability, protected veteran
status, relationship or association with a protected veteran
(spouses or other family members), genetic information, or any
other characteristic protected by applicable law.
Keywords: Disability Solutions, Cleveland , Operations Supervisor, Other , Massillon, Ohio
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